Technical Support Representative - (US-TX-Austin - 78799)

Minimum Education: None
Job Type: Full Time
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Responsibilities : Provides outstanding technical product support while answering a range of simple to complex customer questions or problems, over telephone or email, in the areas of system configuration, setup and functionality for our award-winning network management, configuration management and network engineering productsResponsible for escalation of support issues to the appropriate experts within the company, owning support issues until resolution and acting as primary support liaison between company and customerKeeps customer informed of how and when problems are resolvedAssists in the documentation and reproduction of customer issues to allow for to create solutions and future enhancementsProvides work leadership to less experienced Technical Support Center Specialists

Requirements :3 - 4 years technical experience in a networking environmentMust have very strong skills in IP Networking, Microsoft Operating Systems, SQL database operation and network management utilitiesExceptional oral and written communication and customer interaction skills are critical for this positionFundamental understanding of all versions of Microsoft OS & MS SQLExperience with TCP/IP based networks, .

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