Hvac Service Operations Agent - (US-MA-Lynnfield - 01940)

Minimum Education: None
Job Type: Full Time
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Responsibilities and Requirements : The Service Operations Agent is a key member of the branch leadership team and is responsible for driving the productivity and profitability for an assigned team of 10-12 technicians.The will work closely with a Service Foreman / Chiller Team Manager to prepare yearly, monthly and weekly execution plans for scheduled service visits, aligning frontliner skill levels to tasks.The will be the branch interface with customers - handling all customer calls, dispatching fronliners, answering inquiries and conducting follow up as required.Using technology, the will track dispatched frontliners throughout the day to maintain highest productivity and cost efficiency and ensure labor reported matches frontline service providers' timesheets submitted.The core responsibility is to ensure frontliners are completing scheduled service visits within the standard hours and only perform required non-billable are responsible for managing daily labor to appropriate levels, including releasing labor (sending frontliners home) when workloads are down.The will manage/execute the key truck-based team support functions - recording frontliner activity, invoicing and collecting money from customers.The conducts materials coordination for the team, making purchasing decisions as needed to assist the with completing work in the most efficient manner.The will track and review key operational and financials metrics to ensure that team is hitting its productivity objectives and delivering its financial targets.The will execute renewals, billing and collections (with the support of the Service Operations Agent Assistant depending on the branch organization).The Service Operations Agent is a key member of the branch leadership team and is responsible for driving the productivity and profitability for an assigned team of 10-12 technicians.

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