Customer Service Representative - (US-FL-Sunrise - 33355)

Minimum Education: None
Job Type: Full Time
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Responsibilities : Responsible for collections on patient balances. Answer inbound calls from Patients, Guarantors and Insurance carriers regarding Patient Accounts.Processes patient calls with an average direct call processing time of 3 min and an average post call processing time of 1 min to document accounts. Makes outbound calls via Dialer system to Patients and Guarantors Billing and Collections of Medicare, Medicaid and Commercial Insurances. Handle Patient disputes Offer discounts to Patients within clients guidelines. Set-up payment arrangements in system. Perform Skip Tracing on Patient accounts. Utilize Dialer tools to track telephone disconnects, no answers and system problems. Understand payor rules and regulations. Communicate issues and offer suggestions to Management for process improvements. Understand and apply federal and state rules and regulations.

Requirements : Must be self-motivated and able to work autonomously. Outstanding verbal, written and interpersonal skills. Ability to adapt to change Ability to organize and prioritize multiple projects, activities and deadlines. Ability to perform in a production environment Ability to work positively in fast-paced environment. Negotiation skills Knowledge of Federal and State payor guidelines. Understanding of Fair Reporting Standards Act. Understand how to handle Patient Complaints, disputes and Settlements. Knowledge of Self-Pay. Understanding of a Dialer system. Familiar with multiple payors. Understand Skip Tracing process and procedures. Broad exposure to revenue cycle issues to ensure ability to identify, communicate, and escalate issues as appropriate.

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