Customer Service Representative - (US-CO-Grand Junction - 81506)

Minimum Education: None
Job Type: Full Time
Jobcode: N/A
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Responsibilities:Championship Careers begin at StarTek Suits don't suit you? No problem! Our comfortable business casual work environment keeps your attention on the job at hand. We are looking for candidates who have a true heart for customer service. It's not WHAT we do that makes StarTek different; but rather, HOW we do it. We are able to deliver award-winning quality results through our people, processes, and passion. We foster a culture of recognizing possibilities. In our talent search this means we take the time to look for individuals who have a heart for customer service, a promise of employee contribution, and the potential to grow with our company. When you come on board, we then provide you with a full employee development program to include ongoing paid training, coaching, mentoring, and leadership experiences to help you reach your StarTek possibility with ease. Why all the talk about StarTek? Because more and more of the world's largest and best known companies are asking us to help them provide world class customer care services. StarTek's state-of-the-art inbound customer call centers and expert staff bring communications and professionalism to a whole new level. Need Proof? Just look to such prestigious business publications as Forbes, fortune Magazine, and Business Week. They've all recognized the way we care for our customers and employees and rank us as one of the fastest growing business process management companies in the world. Yes the world! Why work at StarTek? We believe in caring for our customers. That's why we work so hard to make StarTek's well designed facilities positive places to develop your career and make new friends. In our atmosphere, your day may include resolving a text messaging billing issue, taking first place in the pie baking contest, learning the latest cell phone upgrade technology. If you are looking to get on board with a company that's really going places, truly values employees, and helps people in the process, StarTek is what you've been looking for. StarTek Cares At StarTek, we offer a broad range of employer-sponsored benefits to support your financial and personal needs. Medical Plan Dental Plan Vision Plan Health Care and Dependent Care Flexible Spending Accounts Life Insurance Paid Time Off Paid Holidays Bereavement Leave Excellent Employee Referral Program POSITION OVERVIEW: This position is responsible for responding to customer inquiries and concerns. Explain company products/services and the ability to recommend various products/services to meet the customer’s needs. Ensures customers receive efficient and courteous service. Work is performed under direct supervision. Requirements: Job Duties and Expectations: Responds to customer inquires regarding service, billing, equipment, features, activations, and/or changes to account information. Utilizes computer/on-line guidelines in responding to customer inquiries. Informs customers about services available and assesses customer needs. Handles customer problems related to product function or the replacement of defective parts. Completes, processes, and maintains applicable paperwork and records. Gathers information, researches/resolves inquiries and logs customer calls. Handles customers in a courteous and professional manner. Strives to resolve customer issues on the first call without having to transfer. Follows escalation procedures as needed

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