Analyst It Help Desk - (US-PA-Pittsburgh - 15295)

Minimum Education: None
Job Type: Full Time
Jobcode: N/A
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Job Responsibilities and Requirements : Assoc Degree or combination of education and experienceValid PA Driver's License1 yr I.T./customer service related experienceStrong problem solving and troubleshooting skillsStrong written/oral communication skillsDelivers 1st level Help! Desk service to personal computer users, data center, phone and voice mail clients by providing a single point of contact to report problems or direct inquiries. Manage day to day service delivery problems and requests via email, and phone. Provides a single point of contact to all employees for all their network, phone, and computer needs. Able to work varying shifts 24 hrs a day 7 days a week.. Manages day-to-day service delivery problems and requests. Associate degree in computer science or equivalent; Microsoft certifications preferred. 1 year Information Technology customer service related work. Valid PA driver's license and reliable self transportation for oncall hours and trips to remote sites. Experience with all Microsoft Windows operating systems, XP and Vista, MS Outlook and the MS Office Professional product suite. Strong knowledge of personal computer equipment (HP and Dell) preferred. Should be familiar with Microsoft Active Directory and PC imaging techniques. Some form of ticketing system experience is also preferred. Candidate should possess a high level of sound judgment and decision making ability. Strong problem solving and troubleshooting skills with initiative to see items resolved through to completion. Strong written and verbal communication skills. Superior telephone etiquette and interpersonal skills. Must have a professional manner when dealing with vendors, clients, fellow workers, and upper management. This position requires candidate to lift 30 pounds, and to work/crawl in tight spaces.

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