Current Openings at ALC Staffing Associates

Field Service Technician II
$45K - $64K / Year
Minimum Education:
Job Type:
Full Time
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Field Service Technician II
*Extensive experience with PLCís (preferably AB and Siemens), and/or C++/C#.
*Solid technical and commercial experience, preferably in the meat industry. *X-Ray experience a plus.
Kingston, NY
Salary: $45K-$64K + 3% Bonus
No Relocation Assistance Available

I have an immediate opportunity for a Service Technician II.
The Service Technician II position provides hands on or oversight of the repair, maintenance, installation and operation of company equipment in the field.
The Service Tech provides information and promotes company products that will benefit the customerís operations.

Performs or oversees installation of all equipment at customerís site according to the sales order, including operation, maintenance and sanitation training, often unassisted.
Oversees sub-contractors (electrical, mechanical, welders, fabricators) as required.
Completes required documentation in an accurate and timely manner.
Troubleshoots and resolves application-related issues/problems in customersí facilities.
Contacts other resources as needed to resolve issue/problem.
Inspects equipment and generates documentation.
Performs repairs to JBT Wolf-tec and X-Ray equipment as necessary.
Maintains and secures tools, equipment, test devices, mobile devices and assigned service vehicle.
Trains customers in proper machine maintenance and operation of the entire Wolf-tec product line.
Creates training aids for customers and fellow employees.
Documents findings that improve quality and/or efficiency.
Follows-up with customers on all open issues.
Schedules courtesy visits with customers.
Communicates opportunities to appropriate Regional Sales Managers.
Works on process improvements with engineering dept.
Reviews and maintains daily e-mail correspondence including field schedule updates.
Enters daily notes in CRM (Customer Relationship Management) software.
Enters time and activities into CRM software.
Fills out bimonthly expense reports and time logs.
Arranges travel, accommodations and contacts.
Creates documentation as needed to share with fellow employees.
Supports customers, engineering and internal sales staff on issues involving all Wolf-tec products.
Provides assistance to the Help Desk Customer Support Technician through documentation and by answering questions on problem solving of issues/problems.
Conducts live equipment demonstrations.
Assists at trade shows and demonstrate equipment features and benefits.
Performs other duties as assigned.
Takes training courses as required to stay current with new technology and OSHA safety standards.

*Minimum Associates Degree or equivalent industry experience.
*Advanced knowledge of PLCís, electrical controls and industrial communication networks.
*PLC knowledge should include programming skills for troubleshooting AB, Siemens and VFDís and others.
*Knowledge of X-Ray, C++/C#.
*C++/C# knowledge should include programming skills.
*Ability to read and understand electrical and pneumatic schematics.
*Extensive knowledge of AC/DC voltage systems, both single and 3 phase systems.
*Strong mechanical aptitude with demonstrated ability to troubleshoot and repair mechanical equipment and electrical controls.
*Above average computer skills including Microsoft Office software + Salesforce (CRM) software.
*Ability to upload and down load programs using RS Logixs and Panelbuilder
*Valid driverís license and clean driving record.
*Effective communicator in writing and orally.
*Customer friendly personality.
*Ability to perform duties independently, reliably, and with minimal supervision.
*Willingness and ability to travel up to 60% of the time, primarily domestically.

*Extensive experience with PLCís (preferably AB and Siemens), and/or C++/C#.
*Solid technical and commercial experience, preferably in the meat industry, X-Ray experience a plus.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Time is split between travel, customer facilities, and manufacturing environments.


It is company policy to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted.

In addition, as a Federal Government contractor, this company is an affirmative action employer.

EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

Arthur L Crume
ALC Staffing Associates
509 N Vermilion
Ste. 540
Danville, IL 61832
Fax: 888-315-4340
Phone: 217-636-3930

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