Current Openings at ALC Staffing Associates

Sr. Network Support Engineer
Location:
US-VA-Ashburn
Compensation:
$120K - $140K / Year
Minimum Education:
Bachelors
Job Type:
Full Time
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Sr. Network Support Engineer
Ashburn, VA
Salary: $120K-$140K + 10% Bonus

This organization is a leading provider of network security and monitoring solutions for global networks.
Its customers include 70 percent of the world’s ISPs and large enterprises as well as solutions to deliver best-in-class network security and visibility, along with the power to improve profitability by deploying differentiated, revenue-generating secure services.
By employing flow-based and deep packet inspection technologies, the company delivers, measures and protects the entire network from the ISP core to the broadband edge.

My client is seeking a Senior Network (Security) Support Engineer to join their Global Services Organization and support one of their very large SP customers in the Ashburn, VA area.
For this role they prefer an individual with a strong networking background and experience working in/troubleshooting large telecom/ISP networks.
Need strong networking protocols like BGP and LACP or experience with DDoS attacks.

Specific Duties and Responsibilities:
The Senior Network Security Engineer relies on experience and judgment to plan and perform a variety of tasks for the team.
Specifically, responsible for providing pre and post-sales support for customers, end users, resellers, and support partners.

These responsibilities include:
Becoming embedded within the customer’s operational and design staff to be the company's technical Subject Matter Expert.
Troubleshooting, diagnosing and resolving technical customer issues associated with company equipment.
Handling and Resolving new customer cases via Support CRM System.
Replicating issues and testing customer configurations in a lab environment,
Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers.
Providing informal and/or formal training on company products to the customer’s staff.
Interfacing with other technical support personnel, engineering and product management to escalate and resolve issues.
Performing remote upgrade activities.
Providing feedback from customers to product management and engineering teams via appropriate systems.
Handling customer technical escalations.
Authoring technical knowledgebase articles for use by other technical support personnel and/or customers and partners.
Participating in the normal off-hours on-call for your customer.
Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.
Outstanding customer service and advanced written and verbal communications skills.
Strong Interpersonal, Teamwork, process development, and network troubleshooting skills.

Experience and Educational Requirements:
*Bachelor’s Degree and 8+ years’ experience in technical support functions with strong fundamental understanding of telecom network and routing environments.
*Advanced knowledge of Linux and/or Solaris Operating System.
*Advanced Networking Skills Required.

This includes strong understanding of the protocols surrounding IP service provider networks.
These skills should include:
TCP/IP fundamentals.
IP subnetting and supernetting and hierarchical routing principles.
Routing protocol operation (OSPF, IS-IS, and BGP-4).
Routing policies at BGP peering points.
VPNs and the associated tunneling technologies (L2TP, MPLS, etc.).
Hands on configuration experience with Cisco and Juniper switches and routers preferred.
Understanding of TCP Protocols protected by the company - Web (HTTP, HTTPS), API (SOAP, XML, REST), Email (POP/POP3, SMTP, IMAP/IMAP4), Database (MySQL, MS SQL, Oracle) and other (Telnet, SSH, FTP).
Have a solid knowledge of these protocols, how they are used.
Knowledge of and/or ability to learn up to intermediate level of python in order to be able to identify potential issues/bugs in source code for Development

The job of Senior Network Support Engineer also requires:
Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.
Outstanding customer service and advanced written and verbal communications skills.
Strong multitasking skills.
Strong Interpersonal, Teamwork, process development skills.
Strong analytical/critical thinking skills.
Ability to work across multiple hardware and software platforms.
Provide leadership and issue management on large customer outage calls.
Experience working in/troubleshooting large telecom/ISP networks.
Need strong networking protocols like BGP and LACP or experience with DDoS attacks
For this role the firm prefers an individual with strong networking background; Network Engineer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Arthur L Crume
ALC Staffing Associates
509 N Vermilion
Ste. 540
Danville, IL 61832
Fax: 888-315-4340
Phone: 217-636-3930

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