Desktop Support Analyst
Location:
US-TX-Dallas
Minimum Education:
High School
Job Type:
Full Time
Jobcode:
CSLCORPDSA001
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Dallas-based Capital Senior Living Corporation is one of the nation’s largest operators of independent living, assisted living and memory care communities for senior adults. The Company’s 128 communities are home to nearly 12,000 residents across 23 states and provide compassionate, resident-centric service and care as well as engaging programming. Capital Senior Living affords seniors the freedom and opportunity to successfully, comfortably and happily age in place. For more information, visit www.capitalsenior.com or connect with the company on Facebook.

Capital Senior Living is seeking an experienced Desktop Support Analyst. This position will report to the Manager of Desktop Support and Cyber Security, and will be a lead provider of PC and software support to both our Senior Care facilities and the Corporate Office in Dallas, TX. The position will be primarily responsible for End User General IT Support, but will also be responsible for company hardware refresh projects, hardware inventory, and backup support to other IT personnel. The candidate assuming this role will be responsible for providing Tier II and III technical support for PC’s, printers, timeclocks, and software issues.

Primary duties include:
• Provides accurate and courteous desktop support to both Corporate and Community employees on a timely basis
• Monitors the successful resolution of tickets and provides appropriate progress reporting and status as necessary
• Responsible for troubleshooting hardware, software, and connectivity issues remotely
• Responsible for the purchase, configuration, and inventory of hardware/software
• Arranges for and/or prepares equipment for shipping/receiving
• Work with 3rd party vendor for any email setups, terminations, and general issues
• Any other duties as assigned by the Manager or IT Director

Required Skills:
• 4+ years experience in a desktop/helpdesk senior role
• Ability to communicate technical information to a non-technical audience
• Ability to interface well with people in person, via telephone, and email
• Expert knowledge of Windows 7/10
• Working knowledge of Microsoft Active Directory
• Knowledge of network security practices, antivirus, and encryption software
• Developing help and how to documents
• Proper IT change management processes

Minimum Education Requirements:
• High school diploma and/or GED certificate required
• Some college or college degree preferred
• A+ certification is a plus

Hiring Manager
Capital Senior Living
14160 Dallas Parkway
Suite 300
Dallas, TX 75254

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Employment Opportunities at Capital Senior Living

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Capital Senior Living Corporation is one of the nation’s largest operators of residential communities for senior adults. The Company’s operating philosophy emphasizes a continuum of care, which integrates independent living, assisted living and home care services, to provide residents the opportunity to age in place. The Company operates 129 senior living communities in geographically concentrated regions with an aggregate capacity of approximately 16,300 residents.

Capital Senior Living is an Equal Opportunity Employer. As an Equal Opportunity Employer, Capital is committed to seeking the most qualified candidate for each opening without regard to race, age, creed, color, national origin, sex, marital status, religion, lawful political affiliation, sexual preference, veteran status or handicap.

Capital Senior Living is committed to equality of employment opportunity for all people. By hiring, compensating, training, promoting and in all ways providing equal treatment to employees on the basis of merit, the effectiveness of our operations can be maintained while enhancing the economic progress and growth of our employees.

Eligible employees have an opportunity to enroll in a wide variety of benefits.

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