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Retail Banking/Call center
Location:
US-CA-Pasadena - 91103
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Retail Banking/Call center needs retail banking experience
Retail Banking/Call center requires:
 Knowledge of the various operating systems available and compatible with Online Banking;
 Windows, IOS - Knowledge of the various browsers used/compatible with Online Banking;
 Internet Explorer, Safari - Knowledge of Mobile/Tablet devices and associated Operating
 Systems; Android/IOS - Requires excellent verbal and written communication skills.
 Call center
Retail Banking/Call center duties:
 Responds to customer inquiries and independently resolves issues.
 Displays etiquette, knowledge, and solutions when servicing customers.
 Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business.
 Possess a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction.
 Navigates customers by recommending digital products and services to meet servicing solutions.
 Negotiates account renewal to retain and expand customer relationship.
 Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple.
 Strong knowledge of Banks products and services leading to appropriate solution recommendations
 Consistently achieves productivity and service key performance metrics.
 Ensures adherence to Banks policies and standards on every transaction.

Ella Francis
Global Channel Management, Inc.
3961 Floyd Raoad
SUITE 300377
Austell, GA 30106
Fax: 6784026406
Phone: 6784026444

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