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Remote Temp Call Center
US-OH-Mason, OH - 45040
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 Must have a smart phone: remote connectivity security requires multi-factor authentication.
 Authentication requires the use of a smart phone app.
 LAN connection
 Training Hours MON - FRI 9:30 am - 6:00 pm
 Must be local
 11:30 start time; Include Saturday with a weekday off; Schedule rotates every 2/3 weeks.
 MS TEAM or Facetime interviews will be conducted

Remote Temp Call Center needs previous experience in a telephonic or personal customer contact position
Remote Temp Call Center requires:
 High School or equivalent
 Ability to produce quality and professional written correspondence with customers
 Ability to demonstrate and perform basic math
 Customer service
 Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
 Commitment to providing resolution to customer issues on the first contact
 Strong English comprehension and a good command of grammar
 Associate degree or higher
 Previous experience in a telephonic or personal customer contact position
Remote Temp Call Center duties:
 Assists customers telephonically and non-telephonically with service and support issues.
 Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
 Act as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
 Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations.
 Uses courteous and professional language.
 Works effectively in a team environment.
 Creates a win-win resolution to problems.

Ella Francis
Global Channel Management, Inc.
3961 Floyd Raoad
SUITE 300377
Austell, GA 30106
Fax: 6784026406
Phone: 6784026444

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