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Remote Call Center
Location:
US-NJ-Hamilton - 08619
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Remote Call Center needs inbound call center experience
Remote Call Center requires:
 1 year call center
 30-35 WPM
 Bilingual a plus
 Inbound
 Win 10 laptop, desktop
 Working headset
 Good internet connection
 Unrestricted cell phone
 Ability to support east coast
Remote Call Center duties:
 responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring quality and integrity of the call.
 Answers questions on various issues such as child support payments history and account histories.
 Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
 Gathers information, researches/resolves inquiries and appropriately documents customer calls.
 Read and interpret documents on file.
 Understand and retain a large amount of information.

Ella Francis
Global Channel Management, Inc.
3961 Floyd Raoad
SUITE 300377
Austell, GA 30106
Fax: 6784026406
Phone: 6784026444

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