Account Representative - (US-MN-Minneapolis - 55488)

Minimum Education: High School
Job Type: Full Time
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DCM Services, LLC Named a “Best Place to Work” in Collections!

www.dcmservices.com

$1,000 NEW HIRE BONUS*

Customer Service - Collections

Looking for a career?
You just found it! DCM Services is a leading national provider of deceased account collection solutions. DCM Services helps protect client brands and maximize their recoveries through an innovative estate-focused approach to collections. Our proprietary Probate Finder® system enables us to find more estates, generate more recoveries and protect our client brands better than any solution available.

DCM Services hires outstanding people, and provides them with support, training and opportunity to maximize their potential. We offer an upbeat, fun work atmosphere, and provide limitless opportunities for advancement.

Responsibilities:
Specific responsibilities may include but are not limited to:
• Manage probate accounts to obtain information regarding deceased individual’s estate.
• Field incoming and generate outbound probate calls
• Notate files with attorney, personal representative, estate and family information
• Negotiate and follow-up on payment arrangements
• Follow-up with the attorney or personal representative regarding claim filing

Skills/Experience:
Required:
• Proven ability to achieve assigned goals.
• Proven track record in call center, sales or collections.
• Ability to work in a highly regulated and structured environment
• Professional and empathetic telephone skills
• Strong verbal and written communication skills
• Ability to multi-task in a fast-paced environment
• Strong organization skills
• Team-oriented personality

Requirements:
• High school diploma or equivalent required, college preferred.
• Proficiency working with computers
• Must be able to pass criminal background check
• Full time, 40hrs/wk – some evenings.


We offer a competitive salary, exceptional bonus incentives and an excellent benefits package including a 401(k) with company match, medical, dental and vision plans, and flexible work schedules. We also offer a $1,000 new hire bonus* after six months of full time employment.


If you are motivated, and serious about a career, please visit our career site at http://www.dcmservices.com/careers.php or fax to 763-852-8389.

(*Note: All eligibility requirements must be met to receive the New Hire Bonus.) EOE