Product Monitoring Specialist - (US-CT-Stamford)

Minimum Education: Bachelors
Job Type: Full Time
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The ideal candidate will be able to classify each complaint by severity and defect type, determine if criteria are met to initiate an investigation, and enter case data into a validated database, all within set time frames and in accordance with departmental procedures and Federal Regulations.

Product Monitoring Specialist to support processing of product complaints.

This person will need to communicate with the appropriate teams and departments, as warranted by the complainant, to ensure proper processing from receipt through closure.

Responsibilities:
- Bachelors Degree required
- Review information received on potential product complaints and determine if each meets the criteria for further processing.
- Classify each product complaint by severity and defect type.
- Determine if criteria are met to initiate an analytical investigation.
- Enter complaint information into a validated product complaint database.
- Create and maintain a hard copy case file.
- Determine if additional information needs to be obtained from the complainant.
- Determine the questions that need to be asked of the complainant and submit those questions to the appropriate department to follow up by phone call or letter.
- When product samples are to be returned, complete appropriate forms and request applicable letters be sent.
- Review requests for product refund or replacement.
- Review investigation report and write/review final letter to complainant.
- Adhere to compliance time frames set in department procedures and the Code of Federal Regulations.

• EDUCATION: Bachelors Degree

• JOB DURATION: Hourly W2

• KEYWORDS: Sales, Network Marketing

• COMPENSATION RANGE: $39 - $45/hr