Help Desk Technician - (US-PA-Philadelphia - 19255)

Minimum Education: Bachelors
Job Type: Full Time
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Summary:

The Help Desk Technician is part of a team that is responsible for providing first-level phone, and deskside support for The Philadelphia Orchestra, The Kimmel Center, Ticket Philadelphia, the Opera Company of Philadelphia, The Curtis Institute and the Pennsylvania Ballet.

Essential Functions:
1. Basic administration of Windows and Linux network infrastructure.
2. Basic administration of Exchange e-mail.
3. Basic Phone administration for adds, moves and changes.
4. Works with outsourced network printer support vendor to maintain network printers.
5. Works with organizations’ wiring vendor to supervise installation of new network drops and phones lines.
6. Identifies, researches, and resolves basic PC and phone-related technical problems.
7. Responds to e-mail requests for technical support.
8. Tracks and monitors technical problems to ensure a timely resolution.
9. Keeps electronic logs/documentation of work.
10. Facilitates office moves for PC equipment.
11. Serves as rotating member of after-hours on-call systems support team.

Education/Experience:
Bachelor's degree and three years work experience, or equivalent combination of education/training and experience. IT certification for RedHat, Cisco or Microsoft and any experience with Cisco Call Manager phone systems a plus. Experience with IIS, .Net Framework, and with Audio/Visual equipment setup a plus.

Knowledge/Skills/Abilities:
1. System administration
a. Knowledge of Windows network operating system.
b. Knowledge of HP Jet Direct Software, and HP printing hardware
c. Knowledge Cisco phone switch platforms
d. General understanding of client/server applications.
2. Desktop administration and Help Desk
a. Knowledge of current Windows Desktop and Server Products
b. Knowledge of current Microsoft Office products.
c. Strong customer services and problem resolution skills.
3. General
a. Good interpersonal skills.
b. High degree of organization.
c. Able to work as part of a team


Working Conditions/Physical Demands:
Employee should be able to lift CPUs and monitors for PC installs and moves. The employee may be required to perform the essential functions of the job during evening and/or weekend hours. Employees will be required to be on-call for weekend and weeknights one week per month.

Candidates should send their resume and cover letter to: humanresources@philorch.org

Or mail to:
The Philadelphia Orchestra Association
Attn: HR Department
260 South Broad Street, 16th Floor
Philadelphia, PA 19102