Account/Customer Representative needs 3 to 5 years customer service experience in the service industry to include creating work orders and dispatch

Account/Customer Representative requires:

• High attention to detail and accuracy, action oriented, ability to work with stringent timelines and collaborate across departments


• Ability to type 70 WPM or higher


• proficient in Excel and Microsoft office


• capable of working in a busy and fast paced environment without difficulty


• possess the ability to prioritize and show excellent time management skills


• effective team player willing to support team members and Management team


• self-motivator willing to exceed expectations

Account/Customer Representative duties:

• Answer inbound calls and research customer service history in database.


• Create and dispatch new service request orders


• Prepare completed work orders by creating work order numbers, verification of pricing, processing of customer payments


• Export work order reports to research service completion rates


• Respond to customer inquiries