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Assist with the creation of new user documentation, delivery of train the trainer sessions and general support Leverage their skills to assist users with transition of their business processes from the old system to the new Provide HLA design based on requirement and grooming sessions with requesting stakeholders- properly frame designs/requirements for the platform to develop and for troubleshooting issues within the application- Provide Tier 1 triage and resolutions for user reported incidents and provide development with requirements and support to resolve defects- Deliver coordination, stability, and status reporting of cross-functional project-oriented work efforts Track project deliverables and adjust project plans and/or resource needs to meet customer requirements Manage one or more cross-functional projects of medium to high intensity Ad Hoc user administration for Clarity & Rally applications Competencies: Program Management, Transition and Transformation Program Management
Sage IT INC