Deskside Technician - (US-PA-New Kensington - 15069)

Minimum Education: None
Job Type: Full Time
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Stefanini has a Deskside Technician position in New Kensington, PA. This is an assignment with one of our clients in the manufacturing industry. We are looking for someone who is a self-starter, has excellent customer service and strong MS Office skills is a must. The position will require an individual to solve customer support issues by visiting the end-user's location. The technician will be located at the customer's facility providing support in an office or manufacturing environment that will consist of standard PC hardware and software troubleshooting.

Job Requirements
• 2+ years of experience providing desk side support along with troubleshooting hardware, software, and break/fix issues

• Ability to resolve Windows XP Operating System Errors

• Basic Network troubleshooting skills and knowledge

• Proficient in Microsoft Office 2000/2003 Applications

• Understanding of Symantec Virus Scan software

• Remedy Software experience (preferred)

• Customer Infrastructure support

• Proficient in Microsoft Active Directory

• Sarbanes Oxley Policies and Processes

• Maintain compliant on ASAT activities

• Experience with Asset Tracking Software

• Experience with user ID creation

• Ability to communicate technical information to non-technical audiences

• Strong sense of customer service

• Good organizational skills

• Excellent Verbal and Written Communication Skills

• Technical degree or equivalent experience

• Ability to multi-task

• Team-oriented

• Working knowledge of Cisco devices and support

• Some experience with support and administration of a PBX system

• This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment