KACE Networks Technical Support Engineer - (US-TX-Austin - 78799)

Minimum Education: Bachelors
Job Type: Full Time
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For the engineer with a customer focus, professional communication skills, and a drive to continuously improve cutting-edge technology, the Technical Support Engineer position with Kace is a great fit. We are a leader in systems management appliances, and as a successful and growing company in a HOT industry, we boast an innovative, fast-paced and collaborative culture. You’ll never be bored in this high visibility role as you’ll have a variety of responsibilities in customer support. We’ll look to you to act as the conduit between our customers and the engineering team on product issues, feedback, and enhancements. You’ll also have the opportunity to contribute to design and quality testing initiatives since you’ll be the closest to customer feedback. We offer a comprehensive benefits program including medical, dental, vision coverage, 401k, stock option, paid holidays, paid time off, gym membership and a monthly meal program. Explore this opportunity today to start a fulfilling and progressive career with us!



KACE (www.kace.com) is a fast growing company, and the leader in systems management appliances. Our appliance-based approach to managing desktops, laptops and networks saves systems management professionals time and money. The award-winning KBOX™ family of products installs in one day and at one-third the cost of software-based alternatives.



As our Technical Support Engineer based out of our expanding Austin, TX location, your primary mission will be to respond to a variety of customer support queries in a professional, courteous and efficient manner by phone and email. This will require demonstrated ability to clearly communicate complex technical concepts with tact and diplomacy while dealing with sensitive customer issues, as well as a strong foundation in OS Deployment, including automated Windows deployment, and configuring Windows with Sysprep. Experience with Mac imaging is also desired. You will use your proven proficiency with Microsoft RIS, SQL, Active Directory, LDAP, Exchange, VMWARE ESX, PHP, and .NET to address a diverse range of technical issues including installation and diagnosing end user issues. You will also have an opportunity to contribute to testing and qualification of new or updated products. You’ll gain a wealth of knowledge on our award winning products due to your high level of interaction with our top notch team of design professionals. Specifically, you'll work with Product Engineering, QA & Marketing on design, reliability, and maintenance workarounds or bugs. Your previous hands-on experience in a support role with an IT service vendor as well as your demonstrated ability with unattended install of Windows, both scripted and imaged, will enable you to hit the ground running and make an immediate impact. Your ability to professionally interact with customers to provide innovative solutions will be key to this role, and as a key team member you will find the potential to make a significant impact upon the development of the Company as well as indulge your passion for learning new technology while growing your career to the next level.

To apply online, please visit http://tbe.taleo.net/NA9/ats/careers/requisition.jsp?org=TRINET&cws=1&rid=56.