Xl Retail Front Of House Manager - (US-IL-Homewood - 60430)

Minimum Education: None
Job Type: Full Time
Jobcode: N/A
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Responsibilities: To provide outstanding guest service through effective management of center resources. To hire, discipline and terminate employees as necessary. To have functional responsibility for the bowling area however, will assume management responsibility for the center when the General Manager is not at the center including executing programs and ensuring a smooth operation. Duties and Responsibilities: Hires, orients, trains, and terminates employees. Provides work direction to employees on required tasks. Assumes full management responsibility when the General Manager is not in the building. Builds relationships with guests for the purpose of ensuring excellent guest service and prompt resolution of service issues Performs regular ˜table touches to solicit feedback and communicate appropriate information Provides work direction to other employees on required tasks Schedule control counter attendants, Customer Service Representatives and Greeters Ensures customers receive prompt, efficient, courteous service. Provides friendly, courteous, polite, and helpful customer service Ensures that maximum utilization of lanes and equipment is realized through efficient control of the flow of customers Ensures proper ˜carding of guests to ensure compliance with law and company procedures Handles complaints Assists in conducting special events, bowling promotions, etc Maintains and analyzes required forms and reports for management; updates perpetual records Assists in preparation of financial records in relation to daily center operation Ensures appropriate security in the center Utilizes proper cash handling techniques, per Company procedures..

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