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Street Address S. Valley St.
New Ulm, MN Street Address
PHONE NUMBER AVAILABLE Cell
EMAIL AVAILABLE
____________________________________________________________________________________
PROFILE
*Typing skills at least 60 wpm with accuracy.
*Computer Skills including Internet, e-mail, e-mail attachments, downloading and uploading files.
*Experience with both Mac and PC, Internet Explorer, research via the net, MS Word, Excel, Outlook,
Acrobat Reader, photo shops, media player, etc.
*Ability for projects stay on schedule and to manage multiple projects simultaneously.
*Ability to work independently with minimal supervision.
*Excellent verbal and written communication skills.
* Computer running Windows 7 and a stable internet connection-DSL.
*Writer, researcher, editor for papers and other such works, avid reader.
*Business, office, program development and business ownership.
*Extensive experience in interpersonal and business communications as well as office experience.
WORK HISTORY
Verizon Wireless Corp Customer Care Representative
Nov 2009 to December 2013
2000 Technology Drive
Mankato, MN 56001
This customer rep position uses a great deal of my teaching skills for people skills and management, learning and
achieving escalated phone calls to help the customers who are upset and maybe even irate but also to work through
issues and achieve the goals of the call. There are a lot of writing skills, math skills, social opportunities and
leadership opportunities in this position.
Mystic Lake Casino Slots Department - Administrative Assistant
August 2007 to October 2009
Prior Lake, MN
Norm-Supervisor for Slots Administrative.
Admin job after this which was extremely detailed and had around 88 different duties that were included. I would
have stayed with this one but they had to make a budget cut when sales dropped so my job was eliminated.
Young America Corporation Data Entry Typist
August 2006 to December 2007
Young America, MN
Help Desk
Enter information from consumers who are entering their rebate information. Data entry always needed to be done
with 98% accuracy. Speed was at 70 wpm s.
Home Depot - Special Services and At Home Services Store Representative
June 2003 to December 2004
Home Depot, Mankato, MN, Phone: PHONE NUMBER AVAILABLE
Jeff Simonson, Assistant Store Manager
Full-time Position
Special positions and services for Home Depot.
*Special Services special orders, customer service, computer center, call center, etc.
*At Home Services started, ran and made this program a success, in-store AHS
*Ads Did all the ads for the store, in-store and made signs for houses under construction using HD products
*Trainer in-store associates, new hire, orientation, program development *Misc Office Work special papers,
contracts, spreadsheets, etc.
Zuhlsdorf Building and Roofing Administrative Assistant
August 1997 to May of 2003 (business dissolved and no longer exists)
Job involved all office projects, data work, financial work and marketing.
EDUCATION
Bachelor of Science
Minnesota State University, Mankato, MN
Jan 1995 - May 2001
English, teaching and writing with a minor in speech communications and human relations.
GPA: 3.0/4.0.
Associate's Degree
Rasmussen College, Mankato, MN
Sep 1986 - Aug 1987
Management and Supervision.
GPA: 3.0/4.0.
SKILLS and LICENSES
Minnesota Teaching License since 2001
Teaching experience in English, math, communications and speech from k-college age
Music performance and leader
Performing arts and theater
Creative writing-over 20 years experience
Research and research writing-three years with master s program
REFERENCES
Joan Merz personal reference
2019 4th Ave. N. #316
Sauk Rapids, MN 56379
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Angela Murphy former supervisor
Verizon Wireless Corp
2000 Technology Drive
Mankato, MN 56001
PHONE NUMBER AVAILABLE work phone
EMAIL AVAILABLE
Tiffany Wood - Associate Director
Verizon Wireless Corp
2000 Technology Drive
Mankato, MN 56001
EMAIL AVAILABLE
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