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Help Desk Resume Charlotte, NC
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Title Help Desk
Target Location US-NC-charlotte
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                                                      Charles  Candidate's Name
                                 PHONE NUMBER AVAILABLE                                     EMAIL AVAILABLE

EDUCATION: George Mason University   Fairfax, VA                                                          Class Standing: Graduated (Dec. Street Address , 2013)
Bachelor of Science:         Operations Management
Areas of study include; Probability and Statistics, Operations Management, Management of Technology Projects, Marketing, Accounting, Research
and Design, Engineering Computer Graphics, Program Planning and Design, Business Calculus, Spreadsheet Applications for Business, Statistical
Analysis for Management, Business Info Systems, Database Management Systems.
SKILLS SUMMARY:

    1. SQL Knowledgeable, experience in Windows Server, and Database Management System configurations, uses, and functionality.
    2. Microsoft Office Support, Network and other general troubleshooting.
    3. Successfully worked 3 different internships; physical fabrication and computer programming of military security systems, marketing and
         promotions, and IT architecture/marketing/helpdesk support.

    4. Generally knowledgeable in the use, application, and functions of spreadsheet/database applications and word processing.

WORK EXPERIENCE: (most recent first)                                                                                                  Years of
experience   7

    1) GREAT AMERICAN RESTAURANTS, Ozzie s Good Eats   Fairfax, VA                                                                       March
         2013-May 2014

Part-time, Tiger/Service Bar/Coach (Paid)

                   Lead and coached a staff of 12 individuals in order to keep hospitality and morale high

                   Customer interaction included the delivery of products and services to on side locations

                   Alcohol handling, stocking, and inventory

    2) FAIRFAX COUNTY PUBLIC SCHOOLS, Centreville High School, Assistant Track and Field Coach-Varsity   Clifton, VA                    Aug. 2012-
         June 2013

Part-time, Assistant Track and Field Coach (Paid)

                   Maintained some administrative responsibilities such as coordination of budgets, bus schedules, hotel and travel
                   accommodations, meet itineraries, parental permission information, and event preparation/execution

    3) OPEN ROADS CONSULTING, Intelligent Transportation and Integrated Security Systems - Fairfax, VA                               May 2012-
         Dec. 2012

Part-time, Information Tech/Helpdesk Support/Marketing Coordinator (Paid)

                   QA test work, SQL, developed and documented test cases and scenarios and worked with test data during all testing phases.

                   Provided on site as well as remote help desk support and network support for clients and employees

                   Used communication and analytical skills to work independently at remote locations in close collaboration with Senior System
                   Administrators to resolve problems related to network architecture, security, and connectivity

                   Work included configuration of network switches, Windows Servers, and physical setup of network devices such as printers,
                   computers, WAP, and Wireless Access Management of devises

                   Maintained records and filings with all governing jurisdictions in which business was executed to maintain legal status of good
                   standing which included 20 plus states and multiple military jurisdictions
                   Drafted new product literature for advertisement purposes as well as for naming of new products and renaming/rebranding of
                   existing products

    4) FREEDOM AQUATIC & FITNESS CENTER, George Mason University, Manassas, VA
         Aug.-Dec. 2011

Full-time, Marketing, Promotions and IT Intern (Volunteer/Class Credit)

                   Helped write, format and distribute program publications for the recreation center. Go to guy for all small computer trouble
                   issues. Logged 120 hours to create a 600 employee database that was used for payroll, scheduling, certification notifications and
                   general record keeping purposes. Program also tracked client listings as well as customer contracts.

    5) OPENROADS CONSULTING, Integrated Security Solution - Chesapeake, VA/Sumter, SC                                                       May-
         Sept. 2010

Full-time, Software Programmer & Security System Installation Intern (Paid)

                   Installed and programed physical and data based security software systems in secure military installations

                   Fabricated, constructed, and assembled security system panels for installation and for future programming

                   Access Control Management and Program/Software Management of fiber networks with CCTV, motion, audio, remote access
                   control, and VPN for Military/Base Police

Personal Accomplishments & Community Outreach:

    1) Four Missions trips to NYC, Knoxville Tennessee, Roanoke Virginia, and Richmond Virginia with Great Bridge United Methodist Church
         in collaboration with other denominational churches and associated Youth Programs.

    2) More than 40 volunteered hours with Fairfax County Public Schools Mentor/Tutoring Programs and Athletic Programs for the under
         privileged and more than 20 hours with George Mason University Student Organizations to benefit Arthritis Research Foundation of
         America.

    3) Volunteered with George Mason University Athletic Department Colonial Athletic Conference (CAA) Blood Drive for INOVA Hospital
         Group, Fairfax Virginia.

    4) Successfully balanced work, education, and athletics as a full-time Student-Athlete for 4 years at George Mason University.

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