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Click here or scroll down to respond to this candidateCandidate's Name
Street Address TIMMERMAN LANE
JACKSONVILLE, FL
MOBILE: PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
CUSTOMER SERVICE REP / 2 YEARS' EXPERIENCE IN CALL CENTER SETTINGS
Polished, professional customer service rep offering:
* Two years of experience providing excellent customer service in busy call center environments managing accounts in delinquent status.
* An unwavering commitment to customer service, with the ability to build great rapport while resolving complex issues and winning the customers loyalty.
* Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
* One year in management by showing great knowledge, a willingness to learn, and providing team support while building positive work relationships with co-workers that helps increase company expectations
EXPERIENCE
Customer Service Representative (Manager)
2/2013-Present, E-State Processing, Jacksonville, FL
Handle customer inquiries, complaints, negotiation, billing questions and payment extension/payment processing, locates the source of the complaint for problem resolution and designs best-option for both parties.
Key Accomplishments:
* Managed a mid-volume workload within a deadline-driven environment. Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
* Became the lead "go-to" person for new reps and particularly challenging calls as one of the company s primary mentors/trainers of both new and entry level employees.
* Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Customer Service Representative
2/2012-1/2013, Johnson Debt Mediation, Jacksonville, FL
Handle customer inquiries, complaints, negotiations, billing questions and payment extension,
Key Accomplishments:
* Promoted to team lead six months on the job.
* Developed system to maintain account distribution and increase account resolution.
EDUCATION
9/1996-6/2000, Dewberry Learning Center, Jacksonville, FL
SKILLS
Customer Service
Call Center Service Operations
Complaint Handling/Dispute Resolution
Data Entry/Records Management
Multiline Phone Use
MS Word and Excel |
