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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Upper Station Camp Creek Rd. Cell: PHONE NUMBER AVAILABLE
Gallatin, TN Street Address EMAIL AVAILABLE
Career Overview
Highly enthusiastic customer service representative with 5+ years client interface experience.
Customer Service Representative - Client Relations - Data Entry
Self-motivated Technical Support Representative with 2 years experience. Willing and able to learn new systems and
adapt with changing corporate environments.
Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company who
needs top-level support.
Core Strengths
Customer service
Multi-line phone usage
Conflict resolution
Strong organizational skills
Creative problem solver
Listening skills
Excellent communication skills
MS Windows proficient
Problem solver
Strong client relations
Critical thinking
Self-starter
Attention to detail
Telephone inquiries
Accomplishments
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution
of product/service complaints and customer satisfaction.
Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-
up calls.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Network Support
Acted as first point of contact for all major technical issues, including power outages, system failures and
disaster recovery.
Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.
Work Experience
07/2009 - Current
Customer Service Tier 2 Specialist
InnLink/Travlynx Hendersonville , Tennessee
Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of
customer service and administrative tasks to resolve customer issues quickly and efficiently.Promptly responded to
general inquiries from members, staff, and clients via mail, e-mail and fax.Resolved product/policy issues and shared
benefits of new technology.Implemented new processes and systems for improving customer service
satisfaction.Provided customer service during an average of 60 calls per day by answering customer inquiries, solving
problems and providing new product information.
Department Supervisor
01/2007 - 07/2009
InnLink/Travlynx Hendersonville , Tennessee
Cross-trained and provided back-up for other customer service representatives when needed.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and
efficiently.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Resolved product/policy issues and shared benefits of new technology.
Implemented new processes and systems for improving customer service satisfaction.
02/2004 - 01/2007
Reservations Sales Assistant Hendersonville , Tennessee
InnLink/Travlynx
Data Entry 2000+
Properties
Multiple phone lines Reservations
using I-500 System
Reservations made using ResMatrix System
Educational Background
1984
Diploma: Greenbrier High School Clerical
Greenbrier, Tennessee USA
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