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Software Quality Assurance
Summary:
Proficient in testing throughout a full development life cycle including
designing, developing and implementing test plans, test cases, and test
processes. Experience testing Desktop, Client Server, Web applications,
Unit, GUI, Integration, Functional, System, Stress, Performance, Usability,
Acceptance and Beta testing. Responsibilities include the installation and
maintenance of a variety of operating systems and software used in the test
environment. Analyzed user data to develop and update configuration
document and test requirements. Actively participate in SQA, Project Status
and Problem Report Triage meetings. I enjoy learning new things and have an
ability to learn quickly.
Professional Experience:
Instrumentation Laboratories - SQA/Lab Manager - July 2012 - Present
As lab manager I took on the task of redesigning the lab. I reconfigured
our existing lab space and upgraded the electrical service to accommodate
growth. I am responsible for maintaining the lab environment, controlling
IP addresses, ordering supplies and enforcing rules. Under my direction we
were audited twice and passed both audits.
Testing software for critical care medical equipment is my priority. Using
the specification documents I create test design documents and test cases,
revise existing test cases and executed test plans. I attend Design and
Test Case reviews where I verify proposed testing methods will meet
requirements. Responsible for identifying and record the sequence of
activities that produced malfunctions in the software. Write software
defect reports and verify defect resolutions. Operation and testing of
GEM4000/5000 blood analyzer.
I was involved in the development of the Remote Diagnostics Users Guide for
the GEM4000. I worked closely with marketing and support and provided step
by step instructions and screenshots to be used in the guide. I reviewed
the guide several times and supplied feedback until the document was
completed. I then did a final pass to assure the documentation was correct
before publication.
GSN Digital - SQA Contractor 2011 - 2012
While at GSN I designed and implemented a Smoke Test plan. Attending daily
SCRUM meetings and biweekly Sprint meetings where we exchanged ideas,
discussed problems and ideas for their resolution. Web based testing for
the UI and Functionality using Chrome, Firefox, IE and Safari. Created
software problem reports and verified software fixes.
Heilind Electronics - MIS Support - Contractor 2008 - 2011
Maintained and supported business systems. Support users with system and
software functionality and technical issues. Troubleshoot hardware and
software issues. Monitored and maintained virus protection for corporate
computers.
IBM Software Group, Massachusetts ( Lotus Development 1995 - 2007
Software Quality Engineer -Level 3 Support
Close interaction with customers for configuration changes and problem
resolution. Detected and repaired Lotus Virtual Classroom configuration
issues for customers both on-site and remotely. Created detailed Software
Problem Reports (SPR's) with step-by-step instructions and screenshots.
While working on the Development Support team I was able to identify and
resolve issues that were unidentifiable by both level one and level two
support teams. I also did Migration testing of Quickplace from Workplace to
Quickr J2EE for Websphere Portal and tested the Workplace family of
products including: WCS, Designer, Teamspace, Document Library, Web
Conferencing, Instant Messaging, Mail and Calendar. Worked with
Development, Product Management, Client Services, and Customer Support to
provide solutions to design flaws. Identified, logged, and tracked
defects.
Software Quality Engineer -Lotus Virtual Classroom (LVC)
During this time I was responsible for the installations and maintenance of
servers and software for development and QA lab environment. Installation
of Windows OS, Domino Servers, Sametime Servers, Quickplace and LVC.
Performed installation testing, unit testing, integration testing,
functional testing, usability testing, acceptance testing, negative
testing, load and failover testing. I evaluated documents, plans and
requirements and developed and executed test plans for LVC. I was assigned
and completed the task of created step by step instructions for
installation guide. I worked with Development, Product Management, Client
Services, and Customer Support, provided solutions to design flaws.
Identified, logged, and tracked defects. I attend weekly triage meetings
with development to determine the severity of defects.
Software/Systems Quality Engineer - Developer Toolkit
Testing the C API for Notes/Domino releases. Maintained the test suite
for the C API. The test suite was flawed with 98 errors when I started
and I was able to identify the errors and repair the suite. Updated
sample code for new releases. Tested and verified issues of sample code
to be provided as a download to customers. Configured and tested the
required QE platforms.
Systems/Software Quality Engineer - Hot media Connection Services (HMCS)/
(DMCS)
I was the first person on this team and I worked with management to build
a successful team for the project. I was responsible for doing research
to determine the needed equipment and setup and maintained a fully
functioning lab for the Hot Media Connection Services (HMCS) and Domino
Media Connection Service (DMCS) team. Setup hardware, installed and
configured various network interfaces and video cards. Did the
installation of Windows servers and clients. Installation of Domino and
Sametime Servers. Installation of Lotus Notes Clients. Installation of
Real Producer, Real Player, Windows Media Encoder and Media player. I
installed configured and maintained all required operating systems for QA
and Development. I ordered and tracked both hardware and software
necessary for testing. Created and maintained inventory of computer
systems, maintained a list of environments for both QE and Development
staging servers.
I performed network administration for the HMCS/DMCS test lab. Performed
Domino server administration for the HMCS/DMCS test lab. Setup hardware,
installed and configured various network interfaces and video cards.
Setup and maintained the media test lab with a variety of cameras and VCR
equipment for encoding media.
Wrote and executed test plans for encoding media, media format,
administration, central server testing, load testing, fail over testing,
routing and replication testing of streaming media. Created in-house
training videos. Performed Web and Notes testing of streaming media. Web
based testing using IE and Firefox. Performed acceptance, regression,
verification, validation and usability testing. Performed
functional/load, server admin/client testing, media encoding, IM and
email testing. I also attended weekly triage meeting to discuss software
issues and set priorities. I attended EBusiness trade show where I setup
a booth and did a presentation of the software.
Software/Systems Quality Engineer -Contractor - WAN Drivers
When I joined this team it was a non-functioning team with no QA or
Development in place. I setup and maintained a fully functioning multi-
domain lab for the Lotus Notes WAN Driver team. Enabled a lab of 35
servers and clients to communicate over TCP/IP, X25, ISDN and SNA on OS2,
Window and UNIX systems. I participated in the hiring of both the
Development and QA team. I trained new Engineers for the WAN driver
testing team. Performed network administration for the Notes WAN driver
development and testing lab. Setup hardware, installed and configured a
variety of network interfaces. Executed test plans for various Notes WAN
drivers on multiple platforms.
Additional products tested/Lotus/IBM
. Domino Merchant, Domino Internet Starter Pack, and Lotus 123.
Related Course Work
New Horizons Computer Learning Center, Waltham, MA
. Managing a Microsoft Windows Server 2003 Environment
. Maintaining a Microsoft Windows Server 2003 Environment
. Implementing a Microsoft Windows 2003 Network Infrastructure: Network
Host
. Implementing, Managing and Maintaining a Microsoft Windows 2003 Network
Infrastructure: Network Services
. Implementing and Supporting Windows XP Professional
. Implementing and Managing Microsoft Exchange Server 2003
. SQL
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