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Click here or scroll down to respond to this candidateIDRISSA N DIAYE
Street Address Phone: PHONE NUMBER AVAILABLE EMAIL AVAILABLE
TRAVEL SPECIALIST
Qualified candidate with over 5 years of travel professional experience. Experience working with corporate agencies. . Proficient in following procedures with high quality control expectations. Experience with International faring, ticketing and ticketing exchanges.
Extremely responsible and detail oriented. Comfortable working under pressure and has a passion for getting results. Strong sense of urgency and flexibility to change as needed. Outstanding communications, written and verbal skills. Knowledge of sales metrics, performance data, as well as reporting of sales and knowledge of booking sites, procedures and requirements.
CORE COMPETENCIES
Customer Service Sales Team Oriented
Verbal Communication Time Management Multitasking
Written Communication Attention to Detail Report Keeping
TECHNOLOGY: Microsoft Excel, Microsoft Word, ARCO, APOLLO, SABRE, AMADEUS, WORLDSPAN, ARCO Electronic Ticketing
EDUCATION
Travel Careers International, Inc., New York, NY
Travel Agent Certified
CERTIFICATIONS
SABRE: Reservation and Ticketing-Certified
Microsoft Excel 2000: Levels I and II- Certified
LANGUAGES
Fluent in English, French and Russian
EMPLOYMENT HISTORY
Travel Bound 5Penn Plaza, New York, NY 12/2009-05/2014
TRAVEL BOUND CANADA OPERATIONS SPECIALIST
Accepted all incoming mail sent by GTA offices.
Handled incoming calls from Travel Bound Canada clients with questions or problems about bookings or website issues.
Confirmed alternate hotels or apartments.
Transferred all helpdesk messages between GTA Local Offices.
Verified and updated rates for suites and room types advertised by hotels.
Chased confirmations from local offices and suppliers.
Read and interpreted hotels and apartments contract information files.
Maintained and monitored special cancellation files on a daily basis.
Maintained in-trays to ensure high service levels.
Serviced remarks in-tray and Travel Bound service rejections.
Assisted with on the road issues and hotel book outs.
Handled the investigation of client complaints through supply departments, via helpdesk system, ensuring that adequate compensation is obtained to protect profit margins.
Assisted with Travel Bound coverage and fulfilled urgent requests from lead agents.
Assisted managers, sales representatives and lead agents with any queries.
FLEXIBLE INDEPENDENT TRAVEL SPECIALIST 02/2007-12/2009
Represented the company and all its product lines via customer contact center.
Provided product details, supported clients and closed sales while delivering high level customer service.
Provided knowledge and experience on tourism and destinations.
Provided accurate information concerning rates, penalties and all other booking procedures.
Interacted with other Travel Bound and GTA Departments.
Backed up e-mails and incoming faxes.
Recognized customers need and promoted services consistently during a call.
Alitalia airlines, Linee Aeree S.P.A., New York, NY 11/2006-01/2007
CUSTOMER SERVICE ANALYST
Reported and serviced customer related claims for all of North America Branches.
Processed payments and reimbursements for individual customer claims.
Conducted periodical reports based on distribution cost monitoring and some marketing.
TICKETING DEPARTMENT AGENT. ALITALIA TICKET OFFICE 02/2005-11/2006
Performed daily ticketing for all local and foreign customers and Alitalia TBM Department.
Reissued, revalidated tickets and made refunds.
Processed enrollments and crediting for all Alitalia frequent flyer members program.
RATE DEPARTMENT 11/2003-11/2005
Performed daily reservation pricing, troubleshooting and quoting for airlines and agencies.
Informed customers of rules, regulations, reissues and fees.
Assisted Reservations and Ticket by Mail Departments.
SALES DEPARTMENT 10/2003-11/2003
Conducted telephone sales with corporate and individual clients.
Assisted with planning, issuing, ticketing and post sales requests.
Tracked daily sales total reports and revenue matching.
RESERVATIONS SPECIALIST ALITALIA AIRLINES CALL CENTER 03/2000-10/2003
Conducted reservations duties such as booking, charging, seating, special requests, hotel bookings and re-protections.
Acted as a liaison for both passengers and travel agents with Rome Headquarters.
Checked support and space control for schedule changes, delays and cancellations.
Received training for emergency crisis in the call center for Alitalia Airlines.
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