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Street Address Deer Crossing Drive
Sugar Hill, GA Street Address
PHONE NUMBER AVAILABLE
SUMMARY OF PROFESSIONAL QUALIFICATIONS
. Goal oriented; self-starter
. Dependable team player
. Possesses a firm understanding of all aspects of the diesel
industry
. Experienced in developing and conducting industry related training
. Experienced in operations; developing processes and procedures
TECHNICAL SKILLS
. Proficient in numerous computer applications (Excel, Word,
PowerPoint, Desktop Publishing and CAD)
. Project / team management
. Analytics
. Sales (Generator Sets to the Fire & Rescue and Industrial Equipment
markets...Sales Coordinator/Estimator for a manufacturing company)
. Expert in Diesel Engines and Applications
. Experienced in Diesel Powered Generator sets (designing, testing,
building, installation, servicing and warranties)
. Fabrication (welding, sheet metal, assembly and layout work)
EMPLOYMENT
DEUTZ Corporation (October 2005 to present)
Position: National Service Manager
Duties:
. Manage Service, Warranty and Training activity
. Direct interfacing with Deutz AG on warranty issues
. Supervise Warranty Department, lead, guide and train warranty
service technicians in analyzing and processing claims, while
continually evaluating workflow and procedures.
. Ultimate authority on claim settlements
. Create reports to provide progressive analysis of cost containment
and supporting documentation to enable the department to provide
more efficient and effective service.
. Act as a liaison between internal and external customers on service
and warranty issues.
. Provide support for Regional Sales and Service Managers with
service issues and complex warranty claims.
. Provide expert knowledge of internal software programs
. Conduct failure analysis and reporting
. Create training materials for training classes held for external
customers
. Conduct analytics and reports directly to CEO and Executive Team
. Participate in promotional shows
DEUTZ Corporation (April 2000 to October 2005)
Position: Warranty and Service Desk Manager
. Manage service desk activities; 24/7
. Lead service desk technicians on processing claims
. Analyze data to enable the department to provide efficient service
. Lead complex claims and follow to resolution
. Ensure data integrity on all claims
. Create and conduct training as needed
. Participate in promotional shows.
DEUTZ Corporation (February 1998 to April 2000)
Position: Southeast Regional Service Manager
Duties
. Service support for OEMs, Distributors and Dealers
. Interface with service managers on warranty, service and parts
issues
. DEUTZ Diesel engine instructor of in-house and field schools
. Engine failure analysis
. New installation review and approval
. Setup and support for dealers
. Participate in promotional shows
Pendu Manufacturing Inc. (October 1995 to January 1998)
Positions: Sales Coordinator
Duties
. In House Sales
. Marketing Manager Assistant
. System Estimator
Stauffer Diesel Inc. (June 1985 to Oct 1995)
Positions: Engineering, Sales, and Management
Duties:
. Diesel engine mechanic
. Diesel generator mechanic
. Generator set Fabrication
. Engineering / Draftsman
. System Testing
. Project management
. Generator set Sales
. Warranty / Service Management
. Marketing (Literature Publication and Promotional Shows)
COMPUTER HISTORY
Proficient with Microsoft Word, Excel & PowerPoint
1. Articulate
2. AutoCAD r. 12
3. Desktop Publishing (Aldus Pagemaker, Adobe Photo shop,
4. SAP
5. FileMaker Pro
6. Microsoft Access
EDUCATION
PENNSTATE UNIVERSITY, Berks County, PA
School of Engineering,
Associates Degree in Mechanical Engineering Technology
Graduation date: May 1991
Dale Carnegie Course
Completion Date: April 1996
References available upon request
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