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Click here or scroll down to respond to this candidate R O B E RT E . L A I R
Street Address Bayhill Court Phone: PHONE NUMBER AVAILABLE
Hermitage, TN Street Address Email: EMAIL AVAILABLE
D IRECTOR
I N F O R M AT I O N T E C H N O L O G Y / C L I N I C A L O P E R AT I O N S
MORE Street Address Y E A R S O F E X PA N S I V E , D I V E R S I F I E D E X P E R I E N C E I N C L U D E S 17 YEARS AS A MANAGERIAL LEAD,
THAN
S UPERV IS OR , AN D D IRECTOR , 15 I T / I S A P P L I C AT I O N S , A N D
YEARS OF EXPERIENCE IN MEDICAL
A D D I T I O N A L E X P E R I E N C E D E V E L O P I N G C U R R I C U L A A N D T E A C H I N G M E D I C A L L A B O R AT O RY T E C H N I C I A N S .
E S TA B L I S H G O A L S A N D P R I O R I T I E S T O I M P L E M E N T C L I N I C A L A P P L I C AT I O N S Y S T E M S A N D T H E
A R C H I T E C T I N G O F C L I N I C A L A P P L I C AT I O N S I N F R A S T R U C T U R E . T R AV E L E D U N I T E D S T AT E S
ACROSS THE
F O R O V E R F I V E Y E A R S A S A C O N T R A C T O R A S S I S T I N G FA C I L I T I E S I N R E B U I L D S A N D S TA F F I N G . H I G H LY
C O M P E T E N T C L I N I C A L S K I L L S W I T H E X C E L L E N T M A N A G E M E N T M I N D A N D S K I L L S W I T H D E M O N S T R AT E D
A B I L I T Y T O P E R F O R M C L I N I C A L P AT H O L O G Y L A B O R AT O R Y T E S T S O F V A R I O U S C O M P L E X I T Y , E S T A B L I S H
P R O C E D U R E S , T R A I N A N D D E V E L O P S TA F F , E N S U R E Q U A L I T Y C O N T R O L A N D C O M P L I A N C E . OWNED AND
O P E R AT E D T W O S U C C E S S F U L P R I VAT E B U S I N E S S E S , F U N C T I O N I N G A S C H I E F E X E C U T I V E A N D O P E R A T I N G
OFFICER, CHIEF FINANCIAL OFFICER, AND HUMAN RESOURCES MANAGER.
AREAS OF EXPERTISE
Clinical Applications Technology Needs Analysis & Implementation Laboratory Management
Consensus Building & Teaming Organizational Leadership
Regulatory Guidelines
Profitability Improvement Course Curriculum / Teaching
Information Technology
Performance Optimization Problem Resolution
System Security / Confidentiality
KEY SKILLS ASSESSMENT
Clinical Applications Lead current and planned clinical application services and systems in alignment with IT&S strategic
plans and facility needs. Support of Meditech, Cerner, HMS, Medhost, McKesson, Pyxis clinical applications. Involved in Go
Lives, Implementations, builds, reports, interfacing and product testing/QA, Proficient with HL7and SQL. Worked with
applications in areas of Nursing, Laboratory, Radiology, Emergency Services, Surgery, Registration and Billing. Recently
promoted over 40 other analyst whom had multiple more years of service but told my skills excelled. Experience with I Series
AS400, Identity Management, Active Directory, Rules, Security and builds. SEE BELOW PAGE 3
Laboratory Operations Ensure that systems are in place for valid, accurate test results. Implement policies, procedures, and
standards that meet licensing requirements. Expertise in personnel management, operation restructuring, rebuilds, and process
improvements using Lean Processes.
Instructor/Teaching- Multiple years of experience as a trainer, instructor, leader and go to staff member. Excellent instructor
skills that has produced proven success amongst all I worked with. Above average ability to communicate with others and
produce excellence. The students I taught all passed rigorous state and national exams with 86% passing in the upper 5
percentile. Very effective team builder.
Management: Team Building and Training Specialist. Proven ability to successfully analyze an organizations critical business
requirements, identify deficiencies and potential opportunities and develop innovative and cost effective solutions for enhancing
competitiveness, increased revenues and improving customer service offerings. Hands on Strategic Planning, Business unit
development, Project and Product Management and System Engineering Strategies. Strong technical and business qualifications
with proven track record. Lead diverse teams of Professionals to new levels of success in IT, Healthcare, business and
Education. Dynamic and detailed oriented. I am only successful if my company is successful.
PROFESSIONAL EXPERIENCE
Candidate's Name Resume, Page 2
COMMUNITY HEALTH SYSTEMS, Franklin, TN. 2011 2014
Senior Clinical Applications Systems Analyst
Supported 16 clinical applications across 206 facilities in the CHS network.
Resolved applications problems encountered daily by local IT personnel, administrative and medical personnel.
Assisted other clinical applications systems analysts and contributed to implementation of new applications.
Accountable for the training and proficiency of personnel in the use of applications.
Creatively solved problems and conflicts and established excellent rapport with support teams.
Processed an average of 1,700 inbound and outbound technical support calls per month, leading team ticket resolutions
for two years.
Contributed to execution of project plans including requirements documentation, user acceptance testing, product
launch and training, stabilization, and communications to end users and customers.
Liaised with infrastructure administrators and software developers to assist in resolving support issues.
Recommended, scheduled, and performed software improvements, patches, upgrades, and purchases.
Addressed and followed change management processes to ensure corporate compliance.
Built credibility, established rapport, and maintained communication with stakeholders and business partners at
multiple levels including externally.
Ensured compatibility of FirstNet clinical applications within the Cerner systems.
FORTIS COLLEGE, Nashville, TN 3/2011 6/2011
MEDICAL LABORATORY TECHNICIAN PROGRAM INSTRUCTOR AND DIRECTOR
Created curriculum to address the academic and intellectual needs of students, applying progressive teaching
techniques and use of interactive learning media to provide effective training.
Achieved 100% completion rate for students preparing for State Medical Boards and National Certifications.
Recognized by students, peers and corporate office for the academic success of students taught.
PATIENTS CHOICE MEDICAL CENTER, Erin, TN 6/2010 2/2011
CONTRACT MEDICAL LABORATORY TECHNOLOGIST
Performed basic, routine and advanced laboratory procedures in the all areas of the laboratory, maintaining in depth
knowledge of techniques, principles and instrumentation and familiarity with all testing procedures.
Determined acceptability of specimens by performing visual inspections or by recognizing abnormal/unusual results, and
documented unacceptable specimens.
Maintained quality assurance policies and procedures to ensure the validity of results.
Recognized factors that affect measurements and results and react with predetermined protocols.
Performed quality control for all testing and meets established ranges before patient results are released, and maintained a
safe and efficient working environment.
Interacted with patients and medical personnel and managed the laboratory during weekends with full authority to make
decisions, direct lab staff, implement quality control and maintain lab instrumentation.
Contributed to process improvements, and the laboratory computer system as HMS super user.
BLOUNT MEMORIAL HOSPITAL, Maryville, TN 12/2009 5/2010
CONTRACT MEDICAL LABORATORY TECHNOLOGIST
Provided weekend laboratory coverage in 12 hours shifts, providing lab testing, results and support for nursing and
doctors in all areas of the clinical lab, including chemistry, hematology, blood bank, microbiology, serology and
urinalysis.
Implemented instrumentation quality control and maintenance, managing all areas of lab work, including the providing of
direction for phlebotomy staff.
BLUEFIELD REGIONAL MEDICAL CENTER, Bluefield, TN 5/2008 11/2009
CONTRACT MEDICAL LABORATORY TECHNOLOGIST
Started up new weekend laboratory service with up to 16 hour shifts, including development of weekend procedure and
policies manual.
Supervised and scheduled personnel, and received recognition for making weekend operation successful.
Candidate's Name Resume, Page 3
Additional Contract Medical Laboratory Technologist positions with Quest Diagnostic Laboratories, Las Vegas, NV,
University of Texas Southwestern Dallas, Dallas, TX, and Western Arizona Regional Medical Center, Bullhead City, AZ,
Winchester Memorial Hospital, Winchester, MA, Tennessee Christian Medical Center, Portland, TN, St. Vincent Memorial
Hospital, Taylorville, IL, Ashe Memorial Hospital, Jefferson, NC, University Medical Center, Lebanon, TN, Ringgold County
Hospital, Mount Ayr, IA, Phelps Memorial Hospital, Holdrege, NE.
Permanent Medical Laboratory Technologist positions include National Reference Laboratories, Nashville, TN, American Red
Cross, Nashville, TN, Centennial Medical Center, Nashville, TN. Sumner Regional Medical Center, Gallatin, TN, and Stones
River Medical Center, Murfreesboro, TN. Patients Choice Medical Center, Erin, TN.
Volunteer Work
HOME OWNERS ASSOCIATION PRESIDENT
Big Brothers of America Participant
E DUCATION & TRAINING
Master of Business Administration, Healthcare Management, Western Governors University, Salt Lake City, UT
Graduated with Honors, Top 3% of Class
Bachelor of Science, Business Management, Western Governors University. Salt Lake City, UT.
Graduated with Honors, Top 2% of Class
Associate of Applied Science, Medical Laboratory Technician, Fortis College. Cookeville, TN
GRADUATE COURSEWORK
Business Management & Communications, Management Information Systems, Financial Accounting, Managerial Statistics,
Management Communication, Strategic Leadership
L ICENSES & CERTIFICATIONS
Tennessee License as Medical Lab Tech Generalist number #9530
American Medical Laboratory Technologist Number # 4576
Nevada license As Medical Lab Tech Generalist Number #19776CM-0
West Virginia State Licensure, Medical Lab Tech Generalist
ISERIES AS400, IDENTITY MANAGEMENT AND ACTIVE DIRECTORY SKILLS
Supported ISERIES AS400 Nursing, Laboratory, Pharmacy, Billing and Patient Registration. Troubleshooting.
Involved in client specific builds for all modules. Research and fix interfacing issues.
New client implementation, new equipment and new product updates
Username and password issues or corruptions. Syncing of Passwords with Active Directory
Setup of new CHSFTP accounts
Manually migrating AS400 accounts with IMANAGER.
Involved in AS400 Access Report Process
SFTP User Creation Procedures, Changing Passwords on the SFTP site
Candidate's Name Resume, Page 4
Pre-Sim Comparison Report Process
Apache search settings for extracting, META IDS and META Attributes for search setup
Provisioning accounts on multiple AS400
Systems
Positive pay authority
SAVSECDTA settings
Change User Auditing, Setup and diagnose User profiles
HIM Security Setup
AS400 Group Profiles, Role Codes
ISERIES Data Transfer,
Fax Administration
GL Setup, Create ACS Groups and linking
Building Clinical Decision Support rules (CDS)
Start and Stop interfaces and troubleshoot errors.
User set up in Active Directory
Syncing of Active Directory to AS400
Active Directory Rights and Provisions, Unlock accounts etc.
Active Directory Audit and Compliance
Active Directory Management Reports
Identity Management setup, rules and regulations.
New Employee setup and terminated employee deactivation
Worked with Security Team at Community Health Systems in processes involving Active Directory and Identity
Management in regards to Clinical Applications issues, user provisioning issues and users not able to access CHS
systems.
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