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Click here or scroll down to respond to this candidateCandidate's Name
Street Address -5949 Yonge St,
North York, ON M2M 3V8
PHONE NUMBER AVAILABLE - EMAIL AVAILABLE
____________________________________________________________________________
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HIGHLIGHTS of QUALIFICATIONS
. Over 6 years experience dealing with high volume customer
service/sales environments
. Unique ability to communicate effectively with strong problem solving
skills
. Customer focused attitude with a strong ability to build and maintain
customer base
. Self-starter; to work well independently and support a team as a
member
. Organized with the ability to prioritize tasks and meet deadlines,
with accuracy and attention to detail
. Computer skills: Proficient in MS Office: (Word, Excel, PowerPoint)
Outlook. Typing speed - 40 wpm
. Fluent: English, Russian
RELEVANT ACCOMPLISHMENTS
Sales and Customer Service
. Researched the market to find appropriate deals and offers which
helped build client database by having more items/packages available
to potential client
. Identified sales opportunities and followed up on existing accounts
for business development.
. Promoted new products to walk-in customers and record orders which
resulted in increased sales and updated database to use for marketing.
. Offered family deals and advised customer of more appropriate
destinations this satisfied customer and ensured repeat business.
. Used cross-selling and up selling techniques with excising policy
holders which led to more sales and increased revenue for company.
. Promoted deals and offers via social media networks
PROFESSIONAL WORK EXPERIENCE
Insurance advisor assistant (part-time)
Core Financial Planning
March 2014- present
Set up, prepare and maintain confidential files, records and reports.
Follow up on outstanding documents for missing claims forms, letters
for medical requests, Maintain various databases, contact lists,
electronic addresses and client information. Schedule and coordinate
standing meetings, manage email. Process all new insurance business.
Freelance Interpreter and translator
2012-present
MCIS, Proactive Translations, Exacta
Russian<>English
. Facilitate effective communication between two parties that did not
speak similar language by translating written text and converting one
spoken or written language to another.
Attend conferences and meetings to act as official translator and
mediate discussion.
. Face-to-face interpreting- Skype and on the phone.
. Attend, court, medical, social services and immigration interpretation
sessions.
Candidate's Name
1508-5949 Yonge St,
North York, ON M2M 3V8
PHONE NUMBER AVAILABLE - EMAIL AVAILABLE
____________________________________________________________________________
________
PROFESSIONAL WORK EXPERIENCE CONT'D
Life and Living Benefits Insurance Advisor
American Income Life Canada 2013 -
2014
. Sold final expense protection, accidental death insurance, health
insurance, term insurance, whole life policies and income protection.
. Dealt with existing customers as well as new leads and referrals
Senior Manager 2002-
2009
"Telecom-tour" ltd (Ufa, Russia)
. Planned and sold transportation and accommodations for travel agency
customers
. Determined destination, modes of transportation, travel dates, costs,
and accommodations required
. Described, planned, and arranged itineraries and sold tour packages
. Assisted in resolving clients' travel problems
EDUCATION & PROFESSIONAL DEVELOPMENT
LLQP (Life license)
November 2013
Course with Oliver's learning
2009-2012 - Fulfilling Canadian immigration requirements for employment
Community Interpreting November 2010-
December2010
Russian<>English Interpreter
Multilingual Community Interpreter Services, ILSAT
Administrative Assistant with Desktop Publishing April 2010 -
September 2010
Working Skills Centre (WSC)
Hospitality Management
2004-2007
Ufa's State Academy of Economy and Service
Department of Tourism and Hospitality
English Linguistics
2000-2003
Bashkir State University, Department of Foreign Languages
Course included: Russian, English (fluent), German
MS Word, Excel, Internet research.
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