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Technical Experience:
Operating Systems:
Desktop OS support XP, Vista, Windows 7, Windows 8, MAC , Apple, Chromebook
Windows Server 2003
Windows Server 2008, Windows Server 2008 R2, Server 2012
WAIK/WDS/MDT 2012/SCCM 2007 & 2012 /OSD
Networking:
Complete understanding of TCP/IP, UDP, ICMP
Network troubleshooting
Server configuration
Physical network maintenance and upgrades
Basic switch and router maintenance
DHCP, DNS
Security:
Secure internet services, wireless
LAN/WAN security, VPN
Firewalls
Antivirus Protection
Encryption
Host-based security: OS hardening, disabling or encrypting unsafe network services
Security Policy Design, Implementation
Software:
MS Exchange 2010, Blackberry V5 Server Console,
MS Exchange 2013, Lync 2013
Microsoft Lync 2010 Server, Client
MDT 2010, MDT 2012 (Microsoft Deployment Toolkit)
Windows 7 Automated Installation Kit
Windows 8 ADK
Office XP, 2000, 2003, 2007, 2010, 2013, Office 365
Cisco UCS Implementing & Troubleshooting
Cisco Networking CCNA Essentials
Remedy Ticket System
AppSense
Symantec End Protection
WSUS, SMTP
System Center Operations Manager 2012
Systems Center Operations Manager 2007
Systems Center Configuration Manager 2007
Systems Center Configuration Manager 2012
Blue Coat
Cerner Millennium (Healthcare)
SCUP Software Updates
VMWARE SPHERE 4 & 5
VMWare Workstation 8
VMWare ThinApp
VMWare View
VMWare VCenter
VMWare ESXi 5
Hyper-V 2008 r2, Hyper-V 2012 MSCVMM, Virtualization
Citrix Netscaler VPX
Citrix Presentation Server 4.5
Citrix Provisioning Services 6.1 & 7.1
Citrix Access Gateway
Citrix XenApp 6.0, 6.5 & 7.5
Citrix Edgesight 5.4
Citrix XenDesktop 5.5 , 5.6, & 7.5
Citrix VDI
Citrix Studio
Citrix Director
Citrix Storefront 2.0, 2.1, & 2.5
Citrix Receiver
Citrix HTML5 Receiver 1.3 for Chromebooks/Ipads
Citrix Xenmobile MDM
AWS- Amazon Web Services
Microsoft Office 365
SharePoint Designer 2010
PROFESSIONAL EXPERIENCE
Talon Pro Services Contract w/Cigna Healthcare
Citrix Infrastructure Remote Engineer Support Night Shift
Duties:
Help maintain 2 citrix farms with over 150 applications and 600 servers.
Perform maintenance tasks, weekly reboots of servers and VDI environment, Manage XenApp &
Xendesktop environments.
Publish applications, manage users, groups, and apps security.
Perform weekly reports: Server Monitoring, User Session Usage and Farm Health Status
Remote VPN Support: Work remotely to assist customers within the US and Internationally
outside corporate offices.
VMware ESX migrations, configurations and troubleshooting.
Create VMware templates for server deployment.
Virtual machine managing via Vsphere.
Navistar, Inc. Lisle, Illinois
January 2013 May 2014
Lead Citrix Software Engineer Sr.
Duties:
Install, configure, test and manage citrix systems.
Led a team of 3 other citrix admins.
Managed all citrix issues: Connectivity, Published apps not working, Customer not able to log on,
contact citrix support and resolve any major issues that arise.
Configure XenApp 6.5. Test POC environments for XenApp7.5, Storefront 2.5, Edgesight 5.4,
XenDesktop 5.6, Web Interface 5.4, Netscaler. Install, migrate, and publish applications via
XenApp and Appv5 and SCCM 2012.
Implement patches, manage EMC storage LUNS and clusters. Update for XenApp servers,
managed Hyper-v for virtual vdi machines and users.
Provide reports and make immediate fixes for any issues.
Manage 5 farms including POC test labs.
OfficeMax Corporate Headquarters-Naperville, Illinois
July 2012- Jan 2013
Systems Engineer-SCCM-Citrix-AppSense
Duties:
Manage SCCM 2007 and 2012 environment.
Package applications via Appv4.6, scripting for deployment.
Create images for templates, OSD imaging and production environment for Windows 7 and XP.
Managed Windows updates via SCUP.
Managed Provisioning Server for virtual pooled machines. Managed profiles, applications via
AppSense, group policy. Manage VMware vSphere, Netapp storage, backups .
Adventist Health Systems Corporate Division
Oct 2005 July 2012
Enterprise Citrix Administrator - Corporate Level
Systems Administrator- (Local) Florida Hospital Waterman
Senior Desktop Engineer- Hospital Level-Promoted
Duties:
Desktop support, laptop, mobile support, break fix machines. Create reports for server
management.
Manage a data center at one of the off sites with over 100 servers and 4000 users.
Transfer to corporate offices to help manage their citrix environment on Presentation Server 4.5,
migrated to XenApp 6.5.
Troubleshoot issues for users with Citrix receiver, web interfaces, slow performances, patching
and monitoring via Edgesight and ControlUp.
Supported Cisco UCS firmware upgrades and troubleshooting.
Check routers, connectivity and packet communications.
Worked with Cerner Millennium and implementing their software s into citrix etc.
Trained local hospitals staff: How to use citrix, how to log on, how to troubleshoot issues, how to
request applications, how to manage their local environment within citrix.
Certifications:
CompTIA A+
CompTIA Network+
CompTIA Security+
Citrix CCA: XenApp 6.5 Administrator
Citrix Certified Associate Applications & Desktops CCA-V =(CCA-AD)
Citrix Certified Associate Applications & Desktops CCP-V In Progress
Microsoft Certified Professional (MCP)
Microsoft Certified Technical Specialist: Systems Center Configuration Manager 2007
Microsoft Certified Technical Specialist: Windows 7 Configuration
Microsoft Certified Technical Specialist: Windows Server Configuration
Microsoft Certified IT Professional: MCITP Windows Server 2008 R2 Virtualization
Administrator
Education & Personal Trainings
Southern College: Computer Information Technology Science
Tech Train Technical Institute
Tech Skills Technical Institute
Train Signal Online Training
XenAppTraining
AppV5Training
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