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Click here or scroll down to respond to this candidate Candidate's Name
Elyria, OH Street Address
Phone: PHONE NUMBER AVAILABLE
Email: EMAIL AVAILABLE
CAREER OVERVIEW
Dedicated Customer Service Representative motivated to maintain customer
satisfaction and contribute to company success. Highly enthusiastic and
customer focused with 3 years client experience for a national automotive
company. Additional experience for other brands as well.
CORE STRENGTHS
. Strong organizational skills
. Sharp problem solver
. Energetic work attitude
. Inventory control familiarity
. Time Management
. Prioritization
. Multi-Task Management
. Adaptive team player
. Top performer
. Seasoned in conflict resolution
. Active listening skills
. Courteous demeanor
ACCOMPLISHMENTS
. Worked with company systems such as Sales Force and diligently
completed all assigned tasks on time, if not sooner.
. Have exceeded corporate targets for multiple KPIs on consistent
basis for customer satisfaction. Including quality of calls to
customers, customer satisfaction surveys and number of days it
takes to receive, review and complete a task for the client.
. Researched, calmed and rapidly resolved customer conflicts to the
best of my ability to retain life long customers of the brand.
. Promoted from crew member to GM within 2 years.
WORK EXPERIENCE
TeleTech Amherst, OH
Nissan North America- Regional Consumer Affairs Specialist November 2011-
October 2014
. Built customer loyalty by placing follow-up calls for customers who
reported product, location concerns or possibly seeking financial
assistance.
. Provided accurate and appropriate information in response to
customer inquiries.
. Given feedback and provided back-up assistance for other customer
service representatives when needed.
. Have been ranked as one most effective department representatives
in the local region out of 50+ representatives.
. Expressed appreciation for being loyal to the brand.
. Interacted with customers, dealers and regional departments to
follow-up on shipping statuses and expedited orders.
. Promptly responded to general inquiries from regional, staff, and
clients via phone, e-mail and fax.
. Assisted customers with dealer and product complaints.
Arby's Restaurant Avon, OH
Assistant Manager December 2008-November 2011
. Maintained up-to-date knowledge of store policies.
. Organized weekly sales reports to track product success.
. Trained 5+ new employees quarterly.
. Communicated clearly and positively with co-workers and other
management.
. Computed accurate sales prices for purchase transactions.
. Performed cashier, product assistance, inventory, scheduling,
cleaning and other management duties.
. Generated sales and inventory reports.
. Guaranteed positive customer experiences and resolved all customer
complaints.
. Compiled weekly reports and records.
. Maintained adequate cash supply in cash drawers in multiple
checkout stations.
. Stocked and organized all received orders on weekly basis
. Managed cash stock and accurately logged inventory balances on a
daily, weekly and monthly basis.
Kiddie Kollege Avon, OH
Infant/Toddler and Assistant Administrator November 2007-May 2009
. Employed a variety of materials for children to explore and
manipulate in learning activities and imaginative play.
. Carefully monitored children's play activities.
. Offered detailed daily reports that outlined each child's
activities.
. Created and implemented a developmentally appropriate curriculum.
. Recorded and submitted county voucher paperwork
. Took full inventory and did ordering of supplies
Vito's Pizza Toledo, OH
Assistant Manager/General Manager February 2005-August 2007
. Promoted from crew member to assistant manger to GM within 2 years.
. Successfully managed the activities of 15-20 team members.
. Improved service quality and increased sales by developing a strong
knowledge of company's products.
. Interviewed, hired and trained new quality customer service
representatives.
. Addressed negative customer feedback immediately.
. Took necessary steps to meet customer needs and effectively resolve
food or service issues.
. Communicated clearly and positively with co-workers and other
management.
. Resolved guest complaints promptly and professionally.
. Mastered Point of Sale (POS) computer system.
. Followed all established restaurant practices and procedures.
. Took initiative to find extra tasks when scheduled duties were
completed.
. Assisted with daily, weekly and monthly inventory control and
weekly stock ordering.
EDUCATION
Fremont Ross High High School Diploma 2002
University of Toledo Early Childhood Education Courses
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