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Click here or scroll down to respond to this candidateRobert J. Bennitt EMAIL AVAILABLE
Street Address Wilshire Court Home: PHONE NUMBER AVAILABLE
Mokena, IL Street Address Cell: PHONE NUMBER AVAILABLE
Qualification Summary
Proven leader with ability in managing teams in daily responsibilities, cross training of skills, maintaining staffing levels, employee performance
reviews, problem solving and ability to make decisions in a fast pace environment. Consistently improving team productivity through automation
to provide the best customer service possible for clients.
Project Management: Define project objectives, manage teams, report progress and implementation of finished product .
Network Plus Certification
Experience:
Management and teaching skills
MS Office Suite
Salesforce Software, Reports and Dashboards
Bloomberg, Globex, Trading Technologies, REDI,
OptionsCity Metro
Proprietary electronic front-end systems Regulation SHO (stock short selling rules)
All SEC options exchanges, OneChicago, ETFs, EFPs, sector indexes and broad
CME, CBOT, most stock ECNs based indexes
OptionsCity Software: June 2011 Present
Trade Support (Customer Service) Manager: January 2012- Present
Built a team of 9 Trade Support Specialists while promoting 3 staff members to positions of increased responsibility to other internal
departments for career growth
Established a training process for new employees which shortened the time to full efficiency by 50%
Coached and mentored team members to ensure continuous development of personal and technical skills through one on one meetings,
comprehensive staff and development plans as well as ad hoc coaching.
Implemented team dashboards to show production metrics and client response times to increase customer satisfaction measured by
randomly conducted surveys
Oversaw critical client cases to ensure a quick resolution
Update Sales Team and Account Managers on client issues. Make client visits or phone calls with Sales Team or Account Managers on a
regular basis.
Work with the development team to prioritize client issues and requests for the next releasable version
Manage the upgrade process for rolling out new software versions to clients. Increase efficiency by automating workflow.
Provide weekly performance reports to upper management
Manage Salesforce Software, Reports and Dashboards to provide better tools for staff and transparency.
Project Management
End to End Support Process & Workflow: Review and revise the current support process from Level 1 support through development to
software version release.
Define desired process workflow
Identify process gap analysis
Define software workflow
Identify software gap analysis
Delivery of process and system support process
Trade Support Specialist: June 2011 December 2011
Providing customer service daily to professional traders of all financial markets with Level 1 real time software and technical support for
OptionsCity's professional trading platform.
YJT Solutions: June 2011 June 2011
Trading Support Analyst
Provide customer service: Level 1 real time software and technical support for a professional trading platform.
Independent Contractor: October 2010 April 2011
Middle Office Associate / Project Manager: Chicago Trading Company (CTC)
Lead a technology spending project to discover where 2010 technology infrastructure spending occurred. Created 2011 cost models to
charge back technology spending to appropriate departments. This project was used to create a budget going forward for technology
spending.
Assisted in quarterly firm reporting. Performed allocation costs for trading groups and general office expense
Chicago Trading Company (CTC) Chicago, IL April 2000 July 2010
Associate Director/Trader (2007 2010)
Lead index futures trader for managing index options delta risk incorporating cash indexes and EFPs;
Traded boxes and other strategies to manage firm balance sheet;
Co-managed index expiration by trading index cash baskets and EFPs versus expiring contracts;
Tracked and rebalanced index cash baskets;
Proprietary upstairs trader in S&P E-mini futures.
Intermediate Trader (2002 2010)
Lead trader of OneChicago Single Stock futures products which covered over 700 equity names;
Electronically disseminated two sided markets benchmarked around firm theoretical values;
Proven track record of capturing edge after hedging with the underlying stock;
Managed delta, dividend and interest rate risks of the portfolio.
Junior Trader (2001 2002)
Traded as a market maker (local) in the CME S&P 500 futures pit;
Consistently profitable and acknowledged pivotal member of a cohesive team.
Floor Manager (2000 2001)
Managed S&P 500 futures execution group; Hired, trained and managed a team of 6 employees
Executed futures orders as a floor broker for CTC CBOE market makers.
McDonnell Inc.; (CME Floor Brokers) Chicago, IL October 1991 April 2000
Floor Manager of CBOE Division/CME Broker
Executed futures and options orders for institutional client base and CBOE index market makers;
Managed S&P 500 futures arbitrage business; Hired, trained and managed a team of 5 employees
Executed hundreds of orders daily for over 50 pit traders
Reconciled out trades daily to balance customer accounts
Education:
Lewis University; Romeoville, IL BA in Accounting
Continuing Education: Options Classes taught by Sheldon Natenberg
Options Basics
Intermediate Options
Advanced Options
Interest Rate Products
Associations and Memberships:
New Lenox Baseball Association Executive Board; Treasurer 2006-2013
Former CBOE Member
Former CME Member
Series 7 Registered (Expired)
Personal Interests:
Cycling, triathlons, skiing, scuba diving, water skiing, baseball, coaching
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