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Click here or scroll down to respond to this candidate Candidate's Name
Edgewater Street Address -Chicago-Illinois
Mobile Number: PHONE NUMBER AVAILABLE/ Email: EMAIL AVAILABLE
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Business QA Analyst
An experienced, disciplined, and highly-motivated Business consultant who
has worked on a wide range of projects within both the Public and Private
Sectors. A accomplished and fluent communicator with strong investigation,
problem-solving and decision-making skills, combined with a pragmatic
approach and sound business acumen. Highly accomplished with a verifiable
track record in fields such as analysis and gathering, business process and
projects requirements. To obtain a challenging leadership position in the
organization by applying creative problem solving and lean management
skills to achieve optimum utilization of its resources and maximum profits.
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Highlights:
- Business systems Analysis. - User Acceptance Testing (UAT).
-Financial services solutions (Banking) -
Project life cycle (SDLC). - Customer service orientation
- Quality Assurance (Hp Quality center)
-Business Requirement Document/Specification requirement document -
Oracle 10g
- UML (Use Case, Activity, Class, Sequence & Object diagrams)
- Microsoft Visio, Rational Rose
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Professional Experience
NCR Corporation
(Global leader in consumer transaction technologies)
June 2012 - Present:
NCR - Abu Dhabi -UAE
Business Consultant
- (1st line of Support) Continuous support to resolve all IT (servers,
workstations & ATMs) issues that might arise at the client side.
(Pre-sales) Assist Sales team in conducting meetings, presentations &
Solution Implementation accompanied with pragmatic training if new
products arise.
- (Requirement Gathering) Interface with clients & gain understanding of
functional and non-functional requirements (Preparing BRDs, SOW
sheets).
- (QA Analysis) Analyzing Bank issues plus implementing configuration
changes, suggest solutions and determining CRs (change requests).
Implementation of End-User UAT testing including preparation of
documents, test cases (QA) and sign-offs.
- Managed, implemented, tested & supported IT projects such As:
. Gasper Exchange project (monitoring cash withdrawals & cash deposits
solution).
. Mobile cash withdrawals project.
. CMS (marketing Campaigns solution) project.
. McAfee SolidCore (security solution) project.
RS2 Software-Malta
A global provider of business driven electronic card payment software
systems
Business/Systems analyst
Jan 2010 - May 2012
Work closely with global clients (Banque Saudi Fransi- Riyadh Bank) to
gather & analyze their requirements through an issuer-acquirer Specialized
software system called Bankworks. Moreover; working closely with the global
card schemes (e.g. Visa, MasterCard and American Express) and have access
to their suite of testing simulators allowing you to perform quality
assurance testing activities (SQA).
- 1st line of support to fix the clients' issues.
- Requirement Gathering for new projects/ developing Change Requests
(CRs) with intensive impact testing.
- Creating Business Requirements Documents (BRDs).
- Database testing by Executing SQL Queries to discover the root cause
of the issues.
- Perform quality assurance testing to maintain SDLC.
- Contacting developer's team to Customize software as per the
requirements gathered.
- Write user manuals, Experienced in structuring use cases, activity
diagrams, UML & structured analysis.
- Implement solutions at client side.
Aspire Services- Jordan
An outsourcing Software Engineering and Quality Services company managing
weightwatchers.com
Quality Assurance Analyst
August 2008 - November' 2009
- Participates in requirements review and Requirements analysis,
(Collaborates with business Team leaders on the identification,
analysis, recommendation and delivery of solutions to business
problems).
- Writing test cases, Documenting QA Procedures, conduct manual testing.
- Execute test scripts and document the results in Hp Quality Center.
- (Database testing) Executing SQL Queries to check the data integrity,
data accessing, query retrieving, modifications, updating and
deletion. Test the impact of front end operation on the backend
tables.
- Implement and maintain test automation via QTP Automated Testing Tool.
- Provide reporting of testing results.
- Monitor Help desk screen to insure that requirements, specifications,
design (SDLC) was properly applied to obtain customer satisfaction.
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Education and Certifications:
- Bachelor's in Business Information Systems, University of Jordan,
Amman - Jordan - 2008
GPA: 3.15 / 4
- LAN Switching Training, Cisco TAC-Estartra. Oct 2008 -
Jan 2009
- MCSE / MCP Certified April - June 2008
- CCNA Certified June 2008
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