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Click here or scroll down to respond to this candidate Candidate's Name
Street Address
Phone: PHONE NUMBER AVAILABLE / Email: EMAIL AVAILABLE
Objective
To obtain a position where I can utilize my skills in order to maximize success within the Cosmetics and Education
services industry.
Professional Experience
Marketing and Sales
Assemble appropriate product samples and marketing material tailored to customer needs in order to enhance desirability
of product.
o Contributed to winning several statewide contracts in California, Florida, and New York for various educational products for reading and
math intervention, custom curriculum, assessment and supplemental services. (Kaplan K12 Learning Services)
Develop sales strategies and annual plan to increase sales and revenue of main product
Generate new sales and meeting financial goals set forth by management via direct mail and call campaigns, as well as
in-house consultations
o Became the first local branch to market and sell new reading intervention program within sales region. (Score! Educational Center)
o Increased new sales by 129% for Q2 for localized account in Staten Island. (The Princeton Review)
o Increased tutoring sales by 62% percent between Q3 and Q4 for all of New York City areas served by local office (The Princeton Review)
Recruitment/Training and Staff Development
Recruit new talent based on qualifications and live interviews.
Train new staff on operational procedures and how to provide exceptional service to customers.
Professionally develop existing staff by conducting trainings on product/service updates on a regular basis, as well as
strategize innovative professional development seminars
Manage staff performance based on customer satisfaction, ability to follow procedure, and enthusiasm for their
responsibilities.
o Increased average Net Promoter rating for Tutoring services by 21% from Q2 to mid Q4 (The Princeton Review)
Communications
Dispense progress updates on milestones within service period to customers in order to maintain service was being
provided properly and efficiently.
Administer initial presentations in-person, via the web, and telephone to potential customers to generate new sales and
renewals of existing customers.
Conduct on-going professional development trainings to existing customers
o Lead multi-day trainings to librarians and administrators of the South Carolina Library and local branches participating
in statewide acquisition of new online product. (LearningExpress, LLC)
Author, edit, and send detailed proposals and corresponding application elements for products and services
requested by various educational agencies.
Customer Service and Operations
Initiated customer satisfaction while managing expectations by establishing proper procedure of service being provided.
Trouble shoot problems and resolve conflicts by creating alternative solutions in order to meet mutual goal of customer
and provider.
Manage all aspects of day-to-day operations:
Finances: accounts receivable/payable, invoicing, payroll, sales bookings, and budgeting
Facility maintenance
Input order data into logistics system and authorize delivery of time sensitive products to customer
18810E 71st Crescent, Fresh Meadows, NY 11365 | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
Reporting
Collect and analyze data in order to generate annual reports on sales bookings and other service analytics, via CRM
tools, to customers, product managers and other members of senior level management in order to evaluate effectiveness.
Reconcile end of month, quarter, and year sales bookings information from CRM system against logistics applications to
create accurate report of growth.
Translate forecasting data from sales team and provide production teams with approximate timeline of when services and
products will be ready for distribution.
Generate monthly headcount reports in order to manage staff capability, productivity, and budget impact by determining
percentile buckets of high to low work performance.
Employment History
The Princeton Review New York, NY
Senior Manager of Operations Tutoring, February 2014 to October 2014
Territory Manager for High School Programs, March 2011 to February 2014
NYP America Great Neck, NY
Interim E.nopi Center Director, November 2010 to June 2011
Learning Express, LLC New York, NY
New Sales Specialist, May 2009 to January 2010
SCORE! Educational Center Glen Oaks, NY
Academics Manager, September 2008 to October 2009
Kaplan K12 Learning Services New York, NY
Adoptions, Grants, and Proposals Associate, September 2007 to October 2008
Senior Operations Coordinator, September 2006 to September 2007
Operations Coordinator, August 2005 to September 2006
ReadingTown Little Neck, NY
Program Coordinator, January 2001 to August 2004
Education
Hunter College at the City University of New York New York, NY
Bachelor of Arts English, 2008
References Furnished Upon Request
18810E 71st Crescent, Fresh Meadows, NY 11365 | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
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