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Candidate's Name
Austin, Texas ? PHONE NUMBER AVAILABLE ? EMAIL AVAILABLE
COMPUTER SYSTEMS REPAIR TECHNICIAN/QUALITY CONTROL Sr.
TECHNICIAN
Solution-oriented, highly analytical and resourceful candidate with more
than 10 years of technical troubleshooting experience. Develop and
implement technological solutions with emphasis on delivering cost-cutting
and productivity improvements. Communicate with Test and Quality Engineers
by escalating hardware and software failures. Expertise in the testing and
repair of various hardware applications. Provide creative and effective
issue resolution through the application of highly developed problem-
solving skills. Team player with a reputation for providing excellent user
service and the tenacity to work with demanding clientele.
Computer Skills
Microsoft Office: Word, Excel, PowerPoint
Operating Systems: Windows 8 and 7, Vista, XP
Diagnostic Utility: Windows Based Test (WBT) and Dell Real
Mode Kernel (DRMK)
Hardware: Dell PowerEdge Servers, Dell Precision Workstations, Dell
PowerEdge Blades, Dell Optiplex,
Insprion and XPS Desktops; Dell Latitude, Insprion,
Precision, XPS Laptops, Mac Pro desktops
Accomplishments & Awards
. Diagnosed hardware and software failures and resolved technical issues
with a 98% success rate.
. Ranked as the Top Technician over 160 U.S. Dell technicians and in
Second Place overall for domestic and international technicians.
. Received "Silver Star" Awards and "Bronze Star" Awards for Quality and
Velocity of work.
. Awarded numerous certificates for "Outstanding Performance" and
exceeding goals.
. Earned several "Perfect Attendance" Awards.
. Received "Dell Star" Awards and Certificates for "Extra Effort" after
working overtime to meet deadlines.
Core Competencies
Monitoring Service
Orientation Time Management
Learning Strategies Installation
Repairing
Complex Problem Solving Systems Analysis
Troubleshooting
Professional Experience
|Aerotek at Flextronics, Austin, TX | |
|2014 - 2014 | |
|Temporary Test Engineering Technician | |
|Conducted failure analysis of software and hardware for Mac Pro desktops. | |
|Managed system-level testing area from debugging and repairing manufactured | |
|products, to investigating the code used for the tests, ensuring systems would | |
|pass. | |
|Analyzed failures at the system level. Troubleshot to root cause. | |
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|Dell Inc., Austin, TX | |
|1995 - 2013 | |
|Control Sr. Associate 2011 - 2013 | |
|Worked as a Quality Assurance Technician for Dell Brand Desktops, Notebooks, | |
|Workstations and Enterprise Server Systems. | |
|Maintained ISO standards of the products and ensured proper handling and | |
|inspection. | |
|Candidate's Name / PHONE NUMBER AVAILABLE / Page 2 | |
| | |
|Approved incoming materials by confirming specifications, conducting visual and| |
|measurement tests and rejecting and returning unacceptable materials. | |
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|Electro Mechanical Repair Technician 2003 - 2011 | |
. Promoted as a technician to troubleshoot systems and analyze the root
cause of the failures.
. Provided daily support to production in the manufacturing environment
by monitoring all failed computers and storage.
. Provided solutions in a timely manner.
. Trained new employees in effective diagnostic and repair procedures.
. Suggested and implemented new policies and procedures that
significantly expedited check-in and repair process.
. On annual performance reviews, rated exceptional for surpassing repair
goals.
Recognition: Supervisor stated in performance reviews:
. "Provided valuable support to the EMR team with his flexibility and
overtime support when required."
. "Finished as the leading producer of the year with a UPH (unit per
hour) of 4.57. Awesome!"
. "Met or exceeded all velocity metrics, including outstanding quality
with zero defects for the year."
|Production Technician Senior Associate 1995 - 2003 | |
. Advanced from Production Associate to Production Technician Senior
Associate.
. Assumed more responsibility and assembled, inspected and troubleshot
Desktop, Laptop, Server, Storage and Blade Systems.
. Selected as Assistant Specialist to oversee the assembly line and help
address problems and refer to managers and line engineers.
. Built systems and performed the first component test.
Education
Completed numerous annual Dell trainings in safety, hard drive handling,
Quality improvement, Electrostatic Discharge (ESD) and ISO-9001 awareness.
|Nalanda College, Colombo, Sri Lanka |December 1978 |
|Chemistry, Physics, Biology and Pure Math Studies | |
| |Colombo Sri Lanka |
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