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Click here or scroll down to respond to this candidateCandidate's Name EMAIL AVAILABLE ( PHONE NUMBER AVAILABLE
Profile
Mortgage servicing professional experience encompassing all aspects of sub-
prime and prime default servicing on GSE and non GSE loans. Areas of
expertise include:
> OCC and Presidential Complaint Review - root cause analysis and issue
resolution.
> Leadership - direct, train, develop and motivate successful goal
oriented teams.
> Loss Mitigation - manage loan modifications and short sale
negotiations processes.
> Quality Assurance - review and approve team's non delegated deals
including note, deed of trust, title, appraisal, settlement statement
(HUD-1) for investor approval.
Experience
Professional Work Experience
Rushmore Loan Management Services, LLC- Dallas, TX
12/2013-Present
Senior Asset Resolution Specialist
. Managed a portfolio of loans to determine best workout solution
for borrower and investor
. Communicate with homeowners in default and discussed options
available.
. Offered liquidation options via Short Sale, Deed in Lieu or
Consent to Judgment.
. Consistently hit monthly goals set in place by the Vice President.
. Ordered, and reviewed credit report as needed for all homeowners.
. Review Interior Appraisals daily to help determine property value.
. Communicated with realtors, attorneys and third party vendors
daily.
. Communicate daily with the Asset Managers assigned to portfolio.
. Recognized by Investors and Management for maintaining a Quality
portfolio consistently.
. Participated in monthly meetings with Asset Managers to review
progress of existing portfolio
. Stayed in compliance with FDCPA, and CFPB guidelines on all
mortgage regulations.
HOMEWARD RESIDENTIAL - Addison, TX. 2/ 2008-
12/2012
Manager, Home Retention/Modifications/Short Sales
. Manage day to day operations with authority over loss mitigation
representatives and team leaders. Responsible to coach, mentor, and
develop.
. Perform and oversee OCC complaint review of default resolution
activity.
. Interface with senior management as well as negotiatiors and senior
negotiators on a daily basis.
. Responsible for measuring and analyzing reporting metrics and
responsible for production deliverables, including but not limited
to loan volume, quality control, load leveling, pipeline management
and reporting.
. Perform monthly audits for Short Payoff closed files for Quality
Assurance.
. Function as point of contact for the Modification/Short Sale
Department with associates, vendors and business partners by
responding to operational/technical issues, questions and workflow.
Manager, Loss Mitigation
. Manage all phases of loss mitigation for 81 Mil portfolios of
delinquent FNMA subprime mortgages.
. Achieve average 80% cure rate with successful implementation of
Home Saver Advance.
. Manage 12 direct reports through interviewing, hiring, training,
rewarding and discipline.
. Supervise the efforts of the Loss Mitigation Specialist in their
counseling of the customers in order to achieve and maintain
monthly delinquency ratios not to exceed corporate goals.
Freemont Investment & loan- Las Colinas, TX
12/ 2006-1/ 2008
Manager, Loss Mitigation
. Monitor all phases of loss mitigation for first and second trust
deeds involving bankruptcy, litigation, foreclosure, modifications,
deferments, deeds in lieu of foreclosure and short payoff.
. Establish department goals and key performance indicators in
coordination with senior management. Manage employees through
interviewing, hiring, training, incentive and discipline.
Supervisor, Collections
. Monitor delinquency resolution of defaulted new origination
mortgage loans.
. Analyze and assist in making recomendations to maximize
effectivness in regards to the call management process and dialer
strategy. Systems used Aspect, Davox, and Melita
. Develop and implement negotiation training targeted to real estate
brokers and attorneys.
. Manage employees through interviewing, hiring, training, rewarding
and discipline.
. Assist and make reccomendations to the call management team in
regards to dialer strategy and gap analysis.
Centex home equity - Lewisville, TX
5/2005- 11/2006
Loss Mitigation Specialist
. Monitor all phases of loss mitigation for first and second trust
deeds involving bankruptcy, litigation, foreclosure, modifications,
deferments, deeds in lieu of foreclosure and short payoff.
new freedom mortgage - Salt Lake City, UT
12/2001- 3/2005
Residential Loan Officer
. Managed a pipeline of 5Mil+.
. Originated FHA, VA, Conventional, Seconds and HELOC residential
mortgage loans.
. Lap and Du underwriting experience.
Fairbanks capital corp. - Salt Lake City, UT
11/ 2000-11/ 2001
Loss Mitigation Specialist
. Managed 4.8 Mil multi-investor portfolios.
. Monitor all phases of loss mitigation for first and second trust
deeds involving bankruptcy, litigation, foreclosure, modifications,
deferments, deeds in lieu of foreclosure and short payoff.
associates finance - Dallas, TX
1996 to 2000
Asset Manager (Collections)
. Managed 10 Mil dollar profit and loss portfolios of consumer loans,
purchase money contracts, second mortgages and automobile
deficiency accounts.
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