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Click here or scroll down to respond to this candidate Objective To secure an Account Management position in an established and successful organization, where I can be
a member of a team and utilize my skills to the fullest.
Experience Client Account Manager
The Payments Company, Richmond, Virginia March 2014- Present
Analyze potential client data by referencing existing databases for the purpose of determining potential
adaptability and benefit of program.
Work closely with multiple internal teams to ensure client satisfaction and growing reward benefit.
Guides clients through Implementation process; outlining project scope, timeline, and required
deliverables.
Facilitates contact between client and internal team members.
Create and execute campaigns to enhance adoption of the program.
Manage and execute existing client software migrations.
Prepare and deliver quarterly reward reviews with client s assigned contact.
Periodically audit client accounts for optimization potential.
Client Success Manager
Hobsons, Inc., Fairfax, Virginia 2011- 2014
Create and execute project work plans, then revise as appropriate to meet changing needs and
requirements.
Work directly with various internal teams to ensure client satisfaction and deliverable deadlines .
Manage day-to-day operational aspects of projects and scope, tracking and reporting hours on a daily
basis.
Maintain in-depth knowledge of company products and initiatives while staying up-to-date with
ongoing releases.
Understand client challenges that may be hindering further adoption and propose solutions to overcome
those challenges to ensure investment is maintained.
Provide consultative services to clients on a daily basis, drawing from knowledge of the company s
products and the Higher Education Sector.
Recognize up-sale opportunities that benefit both the client and the company .
Hold regularly scheduled meetings to ensure client and internal team needs have been met .
Trained and coached new hires on company operations and regulations.
Technical Analyst
Hobsons, Inc., Fairfax, Virginia 2008 - 2011
Presented and expedited solutions to complaints.
Demonstrated skillful communication and negotiation skills.
Suggested solutions that met customer's needs, and emphasized selling points of article, such as quality
and utility.
Prepared sales contracts.
Skills Advanced HTML and CSS
Advanced Microsoft Office
Proficient in the Adobe Software Suite, including Photoshop CS5 and Illustrator
Social Media
Education Northern Virginia Community College, Annandale, VA
2
Associates of Arts in English in progress
Heritage Institute of Massage Therapy and Cosmetology, Manassas, VA
Certificate in Massage Therapy
Licensed in Massage Therapy
References available upon request
2
Amanda D Arcy
3733 Tanbark Road, N. Chesterfield, VA 23235
T: PHONE NUMBER AVAILABLE E: EMAIL AVAILABLE
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