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Click here or scroll down to respond to this candidate Mia T. Wells
Primary: PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Qualifications Profile:
Independent; work with minimal or no supervision and contribute to a team.
Experienced communicator to all levels of management internal and external.
Quick comprehension and practical application of technical and complex data and
processes.
Possess proven analytical and problem-solving skills, providing effective and efficient
resolutions.
Outstanding interpersonal and skills, quickly establishing and maintaining conducive
working relationships.
Motivated and goal-oriented, continually achieving/exceeding objectives and expectations.
Exhibit professionalism, dedication, determination, creativity, enthusiasm, and focus at all
times.
Solid team player with the ability to receive and act upon feedback from peers.
Actively participate and contribute in engagement and team building activities.
Experience:
Managed day-to-day operations of conducting business to business presentations and
customer service operations.
Plan, direct, train, and coordinate activities for team of over 10 employees engaged in
receiving, investigation, evaluation, and settling complaints and claims of clients
Research account history and use applicable resources/tools to problem-solve and make appropriate decisions
to meet customer s needs and resolve issues.
Completed written plans incorporating timeframe, setup specs, and promote workplace
cohesiveness.
Demonstrate efficiency in multi-tasking, problem solving, and system navigation within
specified timeframes utilizing reference tools to retrieve policy and procedural information.
Liaising with clients and reporting progress, professional staff
Experience supporting multiple applications in different systems and good communication
and software skills.
Utilize negotiation and decision-making skills to determine the most appropriate
solicitation for each customer, minimizing fraud, while maintaining customer satisfaction
Education:
Southern Polytechnic State University
Marietta, GA
Bachelor of Science in Technical Communications
Present
Chattahoochee Technical College Marietta, GA
Associate of Marketing/Social Media July 2012
Technical Writing June 2011
Work History:
HD Supply - Customer Service Representative June
2013-Present
Bank of America- Customer Marketing Advisor I & II June 2011-
Aug. 2013
Ryla Verizon- Customer Service Team Lead/CSR Escalations Team Mar.
2009-June 2011
Quintessential Services LLC- Part-Time Site Manager Dec.
2006-Dec 2011
Kennesaw State University- Administrative Assistant/Receptionist Aug.
2005-Dec.2006
Morris, Schneider and Prior LLC-Paralegal Assistant Jan.
2002-July 2006
Morris Brown College Administrative Assistant/Receptionist Jan.
2000-May 2003
Proficiencies
MS Outlook, MS Word, MS Excel, MS PowerPoint, Most Internet Applications, Copy/Fax/Print
Machines, Social Media Management and Development and SAP
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