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OBJECT IVE To obtain a challenging and rewarding position, where I may demonstrate
my ability to be a leader and where I can also develop new skills.
EDUCAT ION
09/2006 06/2009 Samuel Gompers H igh School
B ronx, NY
H .S Diploma
EXPER I ENCE
11/2013 - 07/2014 F lati ron Room New York,
NY
Barback and Busser
Cleaned the dining, serving and bartender stations
Assisted janitorial staff with trash removal
Greeted guests in the absence of the hostess and ensured the timely delivery of food orders
Guaranteed that there is enough liquor in stock and replenish alcohol when necessary
Picked up empty glasses and bottles from the tables
Assured that bartenders always had enough clean glassware
09/2011 - 02/2014 D ave and Buster s New
York, NY
Assistant manager- Captain department
Inspected floors, restrooms, and tables to make sure they are clean at all time
Supervised a group of five individuals, to make sure they are providing a great customer
experience
Provided solutions and answers to any of the customers concerns, issues, and inquiries
Worked as a team with other employees to improve the store s revenue
09/2011 - 08/2013 FedEx, Co.
Bronx, NY
Package Handler and Delivery Man
Loaded and unload packages quickly and efficiently
Prepared and inspect packages for delivery
Scanned packages in the system for tracking purposes
Organized packages in delivery truck by and separating them depending on where it will be
shipped
Shipped packages to customers and pickup packages when necessary
08/2010 - 09/2011 Andres Perez Multiservice
Bronx, NY
Customer Services Assistant
Assisted customer with transactions such as money transfer, bill payment, money orders
Answered telephone inquiries from customers and store regarding the status of unit, and other
services issues
Processed and filling forms and applications for customers
Worked as a team with other employees to ensure great customer service
01/2010 06/2010 Models Sporting Goods
Bronx, NY
Sales Associates
Answered customer s questions and resolved complaints
Assisted customers with shoes and accessories
Managed cash register and processed cash, debit and credit card transactions
Skills
Customer Service
Expertise in Microsoft Office Word, Excel,
PowerPoint, Outlook, and Access
Bilingual, fluent in Spanish
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