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Click here or scroll down to respond to this candidate Candidate's Name
Dallas TX Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
OBJECTIVE
To obtain a technical position in an organization where I can utilize my
professional skills and experience towards the growth of the organization.
Highly talented, technically-inclined, and seasoned IT professional, with
extensive experience in the field of information technology, including
systems analysis, technical support, desktop engineering, and customer
service.
Summary
. SCCM engineer and provided post migration support, also troubleshot
failed (usmt) captures.
. Demonstrated ability to provide user support by means of remote access
tools
. Proven skills in Windows 7, Microsoft Office 2007/2010 and Antivirus
software
. Able to configure and use Microsoft Enterprise, Active Directory and
IBM Lotus Notes
. Documented success in responding all inquiries and tickets in a timely
manner
Experience
Insource/Unisys/Capital One Project Lead 2013-Present
DESKTOP SUPPORT SKILLS SCCM engineer . SCCM engineer and provided post
migration support, Also troubleshot failed usmt captures. . Provided
guidance to customers around Windows XP to Windows 7 migrations using SCCM,
Microsoft Deployment Toolkit (MDT), and User State Migration Tool (USMT) .
Performed SMS 2003 to SCCM 2007 SP2 R2 migration. This included migrating
~2500 nodes as well as re-architecting the SCCM hierarchy migration at
Capital One . Executed on enterprise workstation imaging / deployment
methodology for Windows XP and Windows 7 .Monitored SCCM platform health
and mitigated issues as needed
Skilled at updating and maintaining computer inventory and surplus
equipment. Expert at maintaining and resolving issues regarding LAN/WAN,
VoIP telephone, Video systems, network Printers, scanners, servers. Adept
at recommending and implementing upgrades on systems to ensure longevity
Proficient in supporting the testing and deployment of new applications and
systems Knowledgeable of assessing functional needs to determine system
purchase specifications along with identifying and repairing the hardware
on desktop and laptop and network connectivity issues Experienced in
establishing VPN access for all remote users along with assisting in the
technical upgrading and maintenance of the entire desktop and laptop
systems
Traveling Windows 7 Migration Technician
Travel to different cities for Capital One to set up Progress Bars. Teach
and manage new technicians. Teach new technician User State Migration Tool
4.0. and SALT. Document, maintains, upgrades or replaces hardware and
software systems. Support and maintains user account information including
rights, security and systems groups. Maintains, analyzes, troubleshoots,
and repairs computer systems, hardware and computer peripherals. Migrate
Laptops and desktops from Windows XP to Windows 7 up to 250 to 500 in one
week. Upgrade MS Office from 2003 to 2010 version. Hotfix and
troubleshooting.
EDUCATION
Sidney N Collier LTC Computer Hardware/Software New Orleans,
LA
Nunez College Hardware/Software Engineer Chalmette, LA
San Diego City College Graphic Design Major San Diego, CA
Collin College 3D Animation Plano, TX
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