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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Clubhouse Drive SW, Apt. 202
Leesburg, VA Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Key Qualifications:
Communicating with diverse clients to create a cohesive approach for accomplishing a teams goals
Writing and editing for technical or scientific documents
Design and the development of training materials in the technical, research and insurance fields
Technical writing, training, documentation development, and database management
EXPERIENCE
November 2014-Present Centennial Technologies Technical Writer
Worked collaboratively with business process re-engineers, developers, testers, and project managers to develop appropriate content.
Organized material and completed writing assignments according to format, outline and schedule set forth by proposal manager.
December 2007-April 2014 EMC /NetWitness Corporation Senior Technical Writer Reston, VA
Created hardware or software product documentation, including installation, operation and maintenance instructions, technical advisories and release notes. Documents published as web pages, wikis, videos, online help systems and animated tours.
Participated in the design and agile development of documentation presentation, distribution systems, and existing processes, recommending solutions and improvements.
Adapted NetWitness documentation to reflect design changes in the platform and features in RSA SecureAnalytics platform.
Provided documentation for use by NetWitness customers in transition to SecurAnalytics.
Converted generic User Guide content to delivery using Mindtouch, a web-based application (XHTML and CSS).
November 2006-October 2007 QuadraMed Corporation Technical Writer Reston, VA
Worked with technical and subject matter experts to create and maintain customer documentation for the software applications developed by the QuadraMed Development Teams
Release documentation Release Notes and other release documentation, such as Release Contents Reports, Affinity System Manager Checklists, etc.
Core documentation User Guides, Setup Guides, Installation Guides, Online Help, Training Guides, and Training Supplements. There is also a significant number of federal and state-specific regulatory guides
Miscellaneous documentation Quick reference cards and smaller standalone documents
February-September 2006 Sprint/Nextel Business Analyst/Technical Writer Reston, VA
Analyzed business process documents for transition through a multiple-stage implementation of a Unified Platform for the two legacy organizations and core customer operations groups.
Worked with interdepartmental teams to consolidate and streamline changes to the website and help content.
Coordinated revisions of documents as the consolidation of systems progressed.
Utilized strong organizational, writing and editing skills with attention to consistency, detail and accuracy.
November 2005-January 2006 COMSYS IT Services, Inc. Business Systems Architect Gaithersburg, MD
Analyzed business process and technology architecture documents for key elements necessary to the development of an IT Strategic Planning project
Prepared summaries of stakeholder interviews for identification of primary concerns regarding strategic planning effort
Conducted research in collaboration with team to formulate and present strategic plan recommendations
Developed and updated documents for a multiple-stage delivery per the agreed project timeline
January 2002-November 2005 PB FEMA Housing Project Education Program Manager Winchester, VA
Developed educational materials for inspector and staff training in collaboration with the National Field Inspection Management team
Implemented the transition for the nationally-based training program from all classroom to a blended instruction approach
Designed and created 15+ Web-based courses for independent contractor inspectors incorporating policies and procedures for the ACE 3 software, edited the web content using an XHTML editor .
Requirement of online courses increased the productivity resulting in record-breaking inspections (12,000+/day) during the Florida hurricanes of 2004
Edited and updated the information and content displayed on the projects website using CSS tools.
August 2000-September 2001 NxNetworks, Inc. Technical Writer Herndon, VA
Worked closely with engineering development team to write and illustrate user documentation for hardware and software.
Prepared online user documentation for several products.
Utilized strong research, organizational, writing and editing skills, with attention to detail and accuracy.
COMPUTER EXPERIENCE
[Windows, Macintosh, or DOS environment]
Snagit
RoboHelp
FilemakerPro
QuarkXpress
XHTML
CSS
Vuepoint Content Creator (LMS)
Firefly (simulations)
Sharepoint MS Office Suite
Word
Excel
PowerPoint
Access
Visio
MS Photo Editor
WordPerfect
MindTouch (online help/customer support)
Captivate Adobe
FrameMaker
Illustrator
PageMaker
Photoshop
Macromedia Flash MX
PROFESSIONAL ASSOCIATIONS
Society of Technical Communications (D.C.)
American Society for Training & Development
Vuepoint Client Advisory Board
EDUCATION
Towson State University B.A. English, Secondary Education
Candidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLE Page 2
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