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Click here or scroll down to respond to this candidateCandidate's Name , PHONE NUMBER AVAILABLE
cell
(Street Address )227-
Street Address home
Crawford Bay, BC
EMAIL AVAILABLE
Highlights
28 years in the Hospitality and Customer Service industry
17 Years as Director of Food and Beverage
6 Years as Owner Operator- fine dining restaurant
Service professional experienced in multi facet's of F&B
service
Director of Food and Beverage - Golf Resort, with strong initiative and
desire for personal achievement. Well versed in Planning and Organizing
with the skills and determination to maintain a successful, profitable,
high quality business.
Grounded in 25+ years of experience, successfully managing restaurants in
remote locations and small environments. Highly motivated to produce
exceptional service, quality experiences and world class facilities.
A Team Building, performance-driven, goal-oriented leader. Fosters an
organization, where passionate, competent and focused individuals are given
the tools, guidance and techniques to make a difference. Produces a high
performance culture where ownership and accountability is evident;
initiative and results are rewarded.
Property and Infrastructure Manager with a propensity for maintaining
elements of the property and service calibre to a high standard while
prioritizing resources to reduce wast and time.
Successful Banquets Manager who has taken many large scale functions from
conception to completion overseeing, planning, costing, labour, equipment
and other resources efficiently and effectively. Experience with all sizes
and makes of groups and varieties of events. equipment.
People Management: Providing leadership and supervision to team members,
recognizing and assisting in maximizing each individual's, as well as the
group's potential. Keeps in mind 'quality of life' focus for all
colleagues.
Environmental Stewardship: identifying best practices and implementing
changes to create ecological benefit and limit negative impact. Using
sound reasoning and judgement when implementing counter measures or
preventive action.
Financial Management: Consistently maintains a budget suited for the
property while balancing the expectations of the guests and the investors.
Guest and Client Relations: Experience as Food and Beverage Director lends
to a well-rounded skill set, aptly suited for sales and public relations.
Candidate's Name
page 2
Experience
Food and Beverage Mike Wiegele Heli-Skiing
Resort 2014-15
Seasonal resort company. Everything food and beverage with special
knowledge in wine sales. Catering to high end private clientele.
Director of Food and Beverage Kokanee
Springs Resort 1998 - 2013
Kokanee Springs is the original Kootenay destination golf resort. Along
with the championship 18 hole golf course, the 750 acre property includes 2
lodges, 4 cottages, a 12-unit villa, clubhouse with restaurant, halfway
Kiosk, banquet facilities, meeting rooms, golf shop, beach and leisure
facilities. My role included the following responsibilities:
. Oversee 3 outlets, including catering and 40 staff
1. Clubhouse full service restaurant, 66 seats
2. Patio deck, 66 seats
3. 10th tee kiosk (+/- 30,000 rounds)
4. Meeting room and banquet catering
5. On course beverage services
6. In room and off site catering
. Manage all aspects of service delivery for the resort
. Work with GM and Vice President to design and implement $750.K operating
budget
. Report and communicate progress as part of the Operations Committee.
. Create special events - tournaments, functions and value added programs
for guests
. Schedule all departments in conjunction with operating budget and service
requirements
. Manage daily revenue and design marketable products and services to
enhance sales
. Serve on HR Committee and Staff Council
. Create and implement policies manual
. Manage and evaluate supervisors and line staff
. Liaise between Executive and staff for optimal service culture
Owner / Manager Heaven's Gate Restaurant
1992- 1998
Developed and operated an upscale restaurant in the intimate tourist town
of Bragg Creek Alberta. Knowledgeable in all areas from accounting to menu
engineering and delivery of fine food, wine and spirits. Experience in
peripheral aspects of advertising, promotions, cost control, inventory
control, computer skills, and community service. Operational experience in
hiring, training, evaluating and discipline of all staff.
. Sales and Marketing of year around property including creating attractive
packages for special events.
. Oversee property maintenance operations and standards.
. Manage staff of 15 personnel - train, supervise, evaluate.
. Design and implement annual operating budget, and annual capital budget.
. Control expenses, maintain budget while improving service and guest
satisfaction.
. Stimulate productive, collegial working environment - build a strong team
with limited turnover.
Candidate's Name
page 3
Food and Beverage Manager Wintergreen Golf and Ski Resort 1989-
1992
Responsible for all related food and beverage duties including staffing and
promotions of this year around resort located in the tourist town of Bragg
Creek. Winter operations consisted of cafeteria and lounge and on course
functions, booking groups and planned events as well as planned menus and
packages. The summer golf operations included tournaments and banquets
operations of the lounge and full service restaurant concessions and
beverage cart.
. Reduced staff turnover and improved service delivery.
. Synchronized summer and winter operations for improved efficiency.
. Improved group booking systems for sales and customer satisfaction.
. Successfully implement the changeover of point of sale computer system.
. Introduce and actuate database management for improved sales and
forecasting.
Other Employment
Skyline Plaza Hotel (Raddison Plaza)
1986-1989
Maitre D
Calgary, Alberta
As Maitre D of this French Service formal dining room, was responsible for
training of new employees and acquired extensive knowledge of fine dining
and food and wine. Occasional bartending and banquet service at the
attached Calgary convention centre.
LaCaile on the Bow 1985 -
1986
Waiter, DJ
Calgary, Alberta
Claudio's Manhattan Club
1984 - 1885
Bartender, DJ,
Calgary, Alberta
Education
Bishop Carroll High School 1980
-1984
Advanced diploma
Calgary, Alberta
Various Courses related to the hospitality industry including,
Serving it right, WHIMS, Food Safe, Level 1 first aid
Computer skills: Various POS and restaurant systems. Microsoft programs
including Excel, Word, Publisher and Paint.
Candidate's Name
page 4
References
Greg Garbula - Vice President
Kokanee Springs Golf Resort, PHONE NUMBER AVAILABLE
Brian Wuzinski - Manager
Wintergreen Resort PHONE NUMBER AVAILABLE
Sam Anderson - Contractor
Crawford Bay, BC PHONE NUMBER AVAILABLE
Ken Munroe - Businessman
Priddis, Ab PHONE NUMBER AVAILABLE
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