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Title Customer Service Representative
Target Location CA-PQ-Montreal
Email Available with paid plan
Phone Available with paid plan
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Housekeeping Montreal

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                                                                     Candidate's Name
                          Apt# Street Address , 1100 Chemin Marlboro, Mont Royal, Montreal, QC H4P 1C1, Canada
                                    Email: EMAIL AVAILABLE, Cell: PHONE NUMBER AVAILABLE


  PROFILE:
       Over two years of experience in Emergency and Trauma Nursing care.
       Comprehensive knowledge of different types of medical and surgical disease conditions.
       Dedicated member of Multi Specialty Tertiary Health Care Centre with excellent clinical skills; ability to
           remain calm under pressure, making swift decision in emergency situations.
       Directly involved in customer services as nurses spend maximum time with clients(patients).
  LICENCE:
       Registered Nurse (RN) application under process at OIIQ (Ordre des infirmi res et infirmiers du Quebec).
       Registered Nurse at Maharashtra University of Health Science (MUHS), India.
  EDUCATION:
       Bachelor of Science in Nursing Aug 2008 July 2012
Jaslok College of Nursing, Mumbai, India
Maharashtra University of Health Science, Nashik, India
Bursary MOMA Scholarship, Government of India, India.
Relevant Courses: Foundation  of Nursing, Anatomy  and  Physiology, Medical and Surgical Nursing, Child Health
Nursing, Community Health Nursing, Mental Health Nursing, Psychology, Sociology, Microbiology, Pharmacology,
Pathology, Nutrition and Biochemistry, Communication, Administration and Management.
  LANGUAGES:
       Fluent in English, Hindi, Gujarati, Marathi (Written and Spoken).
       French (A1 Level).

  COMPUTER SKILLS:
Operating Systems and Applications:
       Windows 7/XP/Vista
Applications:
       Microsoft Office (Word, Excel, Power Point, Outlook etc).

  CAREER RELATED EXPERIENCE:


Nurse  Oct 2014 Dec 2014
Wockhardt Hospitals, Thane, Maharashtra, India
       ER Nurses provide direct and individualized nursing care to patients based on the application of scientific
           nursing principles.
       Collects current symptoms as well as a detailed patient history and then consults and cordinates with health
           care team members to assess, plan, implement, and evaluate patient care plans.
       Performs Triage, while considering both physical and psycosocial elements.
       Manages basic life support needs and stabilizes patients until the attending physician is available, based upon
           nursing standards and protocol.
           Records patients' current vital signs.

           Works directly under physicians, assisting them during exams, diagnostic testing and treatments.

       Initiates patient education plan, as prescribed by physician. Teaches patients and significant others how to
          manage their illness/ injury, by explaining: post-treatment home care needs, diet/ nutrition/ exercise
          programs, self-administration of medication and rehabilitation, as well as provides referrals to other health
          care professionals for follow-up treatment.
          Records all care information concisely, accurately and completely, in a timely manner, in the appropriate

          format and on the appropriate forms.
       Skills acquired: Problem solving, teamwork, decision making and leadership. Ability to work in different
           shifts.

Staff Nurse  Aug 2012 Sept 2014
Umrao Hospitals, Thane Maharashtra, India
       Handled Medical emergencies such as stroke, cardiac arrest, burns, head injuries, stab injuries, poison
           ingestion, etc.
       Assessing and stabilizing the patients.
       Swift and accurate access to IV cannula.
       Assisting physician in various procedures like intubation, central line insertion, defibrillation, wound suturing,
           etc.
       Assisting in minor surgeries.
       Skills acquired: Problem solving, teamwork, decision making and leadership, maintaining stock.

  HANDLING MEDICAL EQUIPMENTS:
Staff Nurse  Aug 2012 Dec 2014
       Operated latest models of Ventilator, Defibrillator, ECG machine and Cardiac Monitors.
       Handled Cautary machines and other basic surgical instruments.

  ACADEMIC PROJECTS:
Nursing Research  2011 2012
Jaslok College Of Nursing, Mumbai, India.
       A detailed Research on The knowledge and Practice of Temporary Contraceptives amongst the eligible
           couples in rural areas .
       Referred vast sources of literature from nursing journals to internet sources.
       Data collection done by interviews and MCQ s.

Internship Integrated Practice (24 weeks)  2011 2012
Jaslok Hospital and Research Centre, Mumbai, India
       Integrated clinical duties which includes 2 weeks of evening and night shift duties. (Carried out as 8
           hours/day @ 48 hours/week for 24 wks.
       Providing comprehensive care to various patients with different disease condition under supervision of expert
           Nursing Tutors.
       Ability to conduct deliveries, Antenatal and Postnatal care and relevant health teachings.
       Assisting in major surgeries (Renal Transplant, CABG),
       Giving nursing care to critical patients in ICU and managing emergencies (Neonates, pediatrics, geriatrics,
           etc).
       Managing general wards with number of patients with different diagnosis.

Health Checkups and Surveys (8 weeks)  2009 2010 & 2011 2012
Rural Posting Public Health centre, Aina village, Maharashtra, India (4wks)
Urban Posting Public Health centre, Valkeshwar, Maharashtra, India (4wks)
     Rural and Urban community Postings, (4 wks in II yr BSc and 4 wks in IV yr BSc Nursing program)
     Surveys, Health checkups and active participation in routine activities of Public Health Centre.
     Street plays, exhibitions and door to door health teachings to enhance awareness amongst communities.

 VOLUNTEER WORKS:
     Volunteer at Aga khan Health services, North Mumbai, India. 2009 2015

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