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Click here or scroll down to respond to this candidateCandidate's Name
Street Address ▪ PHONE NUMBER AVAILABLE ▪ EMAIL AVAILABLE
SUMMARY
Productive and Organized Professional with experience providing a high level of service and support as a Customer Service Representative, Administrative Support Specialist, and Direct Service Companion. Known for being receptive to learning new skills quickly and in delivering timely and efficient services at a fast-pace. Team player with strong verbal, written, and listening skills as well as the ability to establish and maintain a positive rapport with others.
KEY QUALIFICATIONS
CUSTOMER SERVICE:
X Multi-task in the face of changing priorities
X Calmly and quickly resolve complaints/issues
X Learning and adhering to set guidelines and procedures
X Actively listen to customers and provide answers
X Provide information about products and services
X Review and select standard responses for answers or solutions
ADMINISTRATIVE SUPPORT:
X Modern Medical Office Procedures
X Records Management / Scheduling
X Electronic Health Records
X CPT / ICD-9 CM Coding
X Computerized Patient Accounting and Advanced Billing
X Medical Terminology
X Healthcare Reimbursement
X Medical Office Systems / HER
TECHNICAL:
X Computers: Keyboarding, Documenting Processing, and Microsoft 2010 Office Applications
WORK EXPERIENCE
Patient Service Specialist Planned Parenthood, Bedford Heights, OH 2014
X Collected payments, processed fees and completed reconciliation sheets at the end of each shift
X Secured sufficient coverage information to confirm patient eligibility
X Accurately billed patients, Medicaid, and third party sources for services rendered
X Disseminated information about procedures and general health details to patients
X Responded to inquiries in-person and via phone; also checked eligibility status
X Provided information and support services to the flow facilitator; also assisted in meeting the needs of other staff
X Consistently showed a commitment to quality healthcare and excellence in customer service
X Scheduled appointments and used NextGen Electronic Health Records and EPM
Medical Administrative Assistant CDC Center for Dialysis Care, Shaker Heights, OH 2014
X Screened and sorted mail, documents and telephone calls
X Maintained confidentiality when dealing with patient information
X Scheduled appointments, arranged referrals, prepared medical reports, and updated patient histories
Direct Support Professional (DSP) Connections in Ohio, Lakewood, OH 2013 V 2014
X Ensured the health and wellness of clients by encouraging participation in activities and providing assistance with ADL s such as cooking, cleaning, and performing light household chores
X Encouraged clients to be as independent as possible through verbal coaching and positive reinforcement
X Transported clients to and from appointments and community activities
EDUCATION
Bryant & Stratton College, Cleveland, OH
Associate of Applied Science in Medical Administrative Assistant, 2014
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