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Click here or scroll down to respond to this candidateCandidate's Name c.h.a. Street Address Biscayne Drive Philadelphia Pa.Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLE[pic]Career ObjectiveResults-driven Hotel Manager who in a eight year span has been responsiblefor the successful turnaround of 56 hotels.Looking to apply my knowledge and expertise of hotel operations to use foran organization that places the internal and external guest as the numberone priority.[pic]Profile > Offer numerous years of hospitality management experience, with expertise in directing multi-unit operations, overseeing new location openings and conversions, and turning around underperforming properties > Facilitate client-focused , service-oriented environment vital to maximizing guest satisfaction and retention > Proactively monitor industry trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets > Establish standard operating procedures in line with corporate goals; manage forecasting, budget planning and administration, vendor negotiations and procurement, and financial reporting > Strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; recruit, hire, train, and manage all levels of personnel to grow within the company > Dynamic communication, presentation, negotiation, and relationship management skills ~ Key Achievements ~ . Completed 20th successful hotel opening with the new Homewood Suites by Hilton; directed all pre- and post-opening activities, including oversight of construction, budget planning and project financing, development of sales and marketing plans, inspecting fixtures and offering for quality and compliance with brand standards, and hiring and training all levels of staff . Played an integral role in re-branding and conversion of Wyndham Hotel Philadelphia Airport with 308 rooms and 6,000 sq. ft. of meeting space; worked closely with property owners, hotel management, and unionized employees to improve across-the-board performance . Achieved significant gains in all areas of operations at Wyndham Hotel - increased sales index from 45% to 105%, implemented cost controls resulting in $500K in annual savings, redesigned restaurant menu and staffing plans to drive profitability, boosted Guest Service Scores from 46 to 82 within 6 months, and maximized all indices on STR report over competitive set . Proficiently managed 15 acquisitions, 8 conversions, and daily operations for multiple Hersha Hospitality hotel brands and locations throughout the Central Pennsylvania region, including Marriott, Courtyard, Residence Inn, Fairfield Inn, Hilton Garden Inn, Hampton, Homewood Suites, Sleep Inn, Mainstay, Quality Hotel, Comfort Inn, Holiday Inn, Holiday Inn Express, and Sheraton properties; additionally served as an advisor regarding the sale of four properties . Traveled extensively to Hersha Hospitality properties as Task Force General Manager to train and support management teams, and present lectures on Harassment Prevention, Diversity, and Hotel Policy . Granted Hersha Most Valued Employee Award for two consecutive years (2006, 2007) and recognized for dramatically increasing staff and management retention levels . Expertly managed all day-to-day activity at two distinct Extended Stay America hotel properties in the immediate vicinity of Philadelphia International Airport; achieved 44% increase in sales in first year by working closely with management staff to actively control variables affecting P&L and establishing customer service program . Brought on board at Checkers Drive-In Restaurants to manage transitional period for the Philadelphia and New Jersey region following new franchisee takeover; increased sales revenues by 50% in one year, introduced new corporate policies and increased standards, and developed and implemented highly effective management training program . Successfully drove all aspects of operations for Roosevelt's Pub, including sales and marketing, procurement and vendor negotiations, inventory management, menu design, and recruiting, training, and managing 20-member team . Increased annual sales revenues at Roosevelt's Pub by more than 233% to $1M through strategic marketing, targeted advertising, and innovative promotional campaigns . In recognition of outstanding business success, selected to serve as a guest lecturer and business model at Wharton School of Business, University of Pennsylvania . As Owner of Management Operations Plus, provided advice on opening new ventures to leading food and beverage, convenience, and hospitality companies; clients included Domino's Pizza, Cosmo's Pizza, Cumberland Farms, Perkins Restaurant, Rally's Hamburgers, Gulf Muffler Shops, Mobile Gas Stations, Days Inns, Wingate Hotels, and Residence InnCandidate's Name Page 2[pic]Professional ExperienceMarshall Management Hotels and Resorts 2008 -PresentGeneral Manager/Opening Director (Marshall Management)Including:Wyndham Garden Hotel (Trenton NJ)Hotel Grand Union (NYC)Holiday Inn/Wyndham Gardens hotel Philadelphia Airport, Philadelphia,(308rooms 10K mtg space) Crowne Plaza Hartford Downtown (350 Rooms)Vero Beach Surf Club/Four Points/Springhill Suites/Hilton Garden InnHersha Hospitality Management, Harrisburg, PA 2004 - 2008Area Manager / Regional TrainerGeneral Manager Sheraton Woodbridge NJ. 350 rooms 20k meeting space Special Projects/Consultant for Reese Hotel GroupSpringhill SuitesConsultant/Opening DirectorCompleted-2010Homewood Suites by Hilton, Philadelphia PA.Consultant/Opening DirectorCompleted-2010Extended Stay America, Philadelphia, PA 2002 - 2004General Manager/Training Manager/Area DirectorCheckers Drive-In Restaurants, New Jersey & Pennsylvania 1999 - 2002Area DirectorRoosevelt's Pub, Inc., Philadelphia, PA 1994 - 1999Director of Operations / OwnerManagement Operations Plus, Philadelphia, PA 1984 - 1994Director of Operations / Owner[pic]Education & CredentialsCertified Hotel Administrator (CHA)Hilton certifiedTrain the Trainer CertificationRestaurant Accounting and Controls, Restaurant Seminar InstituteBusiness Management, State University of New York at Albany |
