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Click here or scroll down to respond to this candidate 255 Fieldston Ter., Apt. 4G PHONE NUMBER AVAILABLE
Bronx, New York Street Address EMAIL AVAILABLE
Candidate's Name
Operations/Logistics Management
Accomplished leader with success in positions of increasing responsibility, overseeing multifaceted,
global operations. Recognized for scrutinizing and improving processes and procedures, resulting in cost
reductions and productivity increases while maintaining highest quality service. Demonstrated
leadership and vision in managing staff, projects and major initiatives. Ability to look at situations from
several points of view in search of the best outcome for the company and customer. Excellent people
manager, with interpersonal skills and a collaborative management style. Areas of expertise include:
Finance/budget development
Process improvements/streamlining
Cost Reductions
Relationship building
Negotiations
Supply Chain
Logistics
Customer Service/Client Services
Marketing
Regulatory Compliance
People management/development
Data analysis
Professional Experience
INTEGRA SURGICAL Hawthorne, New York 1992 - 2015
International Operations Manager
Oversaw the daily operations of the International Department, offering more than 18,000 surgical
instruments to healthcare customers in 100+ countries. Ensured consistently efficient delivery and
positive customer experience.
Consulted with top executives, examining and updating current price list and determining margin,
resulting in accurate, fair and profitable price structure.
Implemented and monitored new standard processes that aligned with the organizations
operational streamlining goals and objectives.
Reviewed and analyzed data and production activity reports, ensuring that financial goals were
achieved.
Oversaw activities directly related to providing customer service such as processing of orders,
coordinating shipments, handling customer complaints and customer inquiries.
Worked diligently to reduce operational costs, such as office supplies, head count and overtime by
reviewing and approving all expenses.
Increased profits by controlling costs, maintaining customer contact and offering excellent
customer service.
Increased sales by 10% by building customer relationships and being a proactive problem solver.
Successfully managed global customer service staff of five responsible for order to cash
process. Increased work output and limited errors through proper training and efficient processes.
Worked with Regulatory and Legal to review regulations, ensuring global compliance.
Served as a member of the site Leadership Team responsible for overseeing operations and
decision making for the site.
255 Fieldston Ter., Apt. 4G PHONE NUMBER AVAILABLE
Bronx, New York 10471 EMAIL AVAILABLE
Candidate's Name
International Traffic Manager
Planned, prepared and managed logistic movement of international orders for 100+ countries, 223
global customers and $4 million in sales.
Prepared highly detailed shipping documentation for export, including commercial Invoices,
packing lists and declarations of conformance. Provided Certificate of Foreign Government and
CE Certificates for shipments to the European Union.
Prepared documents for bank collections, including Letter of Credit documentation, ensuring
timely collection of funds in excess of $1.5 million.
Coordinated shipments through freight forwarders and couriers to meet frequently critical
distributor time constraints. Communicated with the forwarder or courier, resolving any shipping
delays or meeting requirement for additional documentation.
Monitored, tracked and confirmed shipments and provided delivery information to distributors
avoiding delays and disappointed customers.
Negotiated rate contracts with couriers and forwarders, resulting in savings to the company as
well as reductions in shipping cost to customers.
Ensured high level of customer service by providing guidance and support to staff which allowed
for efficient and timely handling of customer inquiries and complaints.
Developed, implemented and maintained policies allowing for process improvements which led
to efficient service to customers.
Supervised warehouse personnel.
Promoted to International Operations Manager.
Technical Adviser
Researched and recommended surgical instruments from the more than 18,000 SKUs offered by
the company for numerous surgical procedures, including GYN, ENT, Vascular, Basic and
General.
Prepared competitive tenders for global customers, for projects valued from $100K to $2million.
Winning tenders led to future business with this hospital, facility or buying group.
Promoted to International Traffic Manager
Education BERNARD M. BARUCH COLLEGE NEW YORK, NEW YORK
BACHELOR OF BUSINESS ADMINISTRATION
Major: International Marketing
Language/Technical Skills
Computer Skills - Word, Excel, Outlook and Oracle
Language-Spanish
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