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Front Desk Agent Resume Toronto,
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Title Front Desk Agent
Target Location CA-Toronto
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Phone Available with paid plan
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Customer Service Data Entry Toronto, OH

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Candidate's Name
Street Address  Dundas St W
Toronto, ON
M6P4A9
Email: EMAIL AVAILABLE
Mobile: PHONE NUMBER AVAILABLE


Summary

An enthusiastic and ambitious professional who is looking to broaden career path in the
Hospitality and Tourism industry with the willingness to contribute new ideas and gain in-depth
knowledge on every aspect of the hospitality and tourism sector. A dedicated individual who has
accepted every opportunity given, with determination , focus and confidence to ensure a positive
response with an aim to excel in the field of Hospitality and Tourism and work with the
premium leading brands of the market. Exhibits strong leadership skills while maintaining an
amicable rapport with others and ability to work in a fast-paced environment with accuracy and
efficiency. Multilingual person, who exhibits strong communication skills in English, Kannada,
Tulu, Konkani, Hindi, Gujarati, and Elementary French.

EDUCATION

Smart Serve Certified
Alcohol and Gaming Commission of Ontario                                 Completed 2015

Hospitality and Tourism Management                                      Graduated 2015
Niagara College, Niagara Falls, ON

Bachelors in Hotel Management                                       Graduated 2014
Welcomgroup Graduate School of Hotel Administration, Manipal, India

WORK EXPERIENCE

Front Desk Agent                                                    May 2015  August 2015
Canuck Inn and Suites, Niagara Falls
    Greeted, registered guests and assigned rooms
    Issued room keys
    Kept records of room assignment and availability
    Answered questions about motel services, policies, and the community
    Contacted housekeeping or maintenance staff when guest reported problems
    Sorted incoming mails and messages and made sure they reached the guests
    Prepared bills, explained charges and collected payments at check-out
    Kept records of guest comments or complains
Line Cook                                                           March 2015  April 2015
Paramount Fine Foods, Niagara Falls
    Responsible for the grill and shawarma section of the restaurant
    Engaged in quality control and kitchen operations
    Trained in various food-handling and standard operating procedures of the restaurant
    Assisted with cleaning, hygiene, and organization of kitchen, barge in coolers, and all
      storage areas
    Followed recipes, piece controls and presentation specifications as set by the restaurant
      management
    Restocked all items as required throughout shift
    Set up location in line with restaurant guidelines


Hotel Operations Intern                                          December 2012  June 2013
Vivanta by Taj, Fort Aguada, Goa
    Assisted with services in various hotel departments including In-room dining, front office
       operations, and housekeeping
    Trained in food preparation in accordance with food-handling policy
    Educated in food and beverage management procedures


Management Intern                                                     July 2010  May 2014
Fortune Inn Valley View, Manipal
    Underwent over fifty hours of Industrial Training
    Assisted four Operational Departments in completing hotel operations tasks and duties
    Underwent a shadow manager program in all four operational departments


CO-CURRICULAR EXPERIENCE
   Guest service representative at the Information desk- Rendez-Vous Canada (Biggest trade
     show in Canada)
   Served as a volunteer for the Rise & Shine Breakfast program at Niagara College
   Served formal dinner for three covers of a six-course meal
   Assisted in multiple food festivals and national events; offering services in Accounts
     Department, fine dining, Sound Departments, and marketing
   Associate Member of the Ministry of Bakery Club



                       Reference Available Upon Request

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