| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
PMP, 6 Black Belt, ITIL-V3 & Business Process Re-Engineering Expert
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Toronto, ON, Canada
http://inLINKEDIN LINK AVAILABLE
Profile Summary
Visionary & innovative leader with 15 years of experience managing Digital Media, IT Application Development and Telecom
Infrastructure Projects using PMP, AGILE, ITIL-V3 and Six Sigma Methodologies. Experienced in running enterprise wide
projects varying from MaaS Project, Network Operations Centers, FTTH (Fiber To The Home), FIOS QUANTUM (Speed Upgrade
to 500 MBPS), ERP implementation (Enterprise Resource Planning), SSO (Single Sign On), Network Built out and Data Centre
Migrations.
Consistently ranked amongst the Top 10% with all of my past employers and rated highly as both, Individual contributor as well as a
Team player. Pragmatic, assertive, hard working and disciplined defines me as an individual.
Areas of Expertise:
Project Management
Lean Six Sigma
SAP, Oracle PeopleSoft
MS Project, Visio, SharePoint & Smart Sheets
MARKETO, ELOQUA, HUBSPOT
Stakeholder Management & Vendor Negotiation
Budget & Operations Management
Strategic Planning & Execution
Development of Statement of Work, RFXs & MSA
Evaluating SLAs, DRPs & Business Continuity documents
PMP Certified - PMP ID: 1818447
Six Sigma Black Belt Certified
ITIL V3 Foundation Certified - Registration #: DI32585667
Business Process Re-Engineering Certified
Leadership Training for Managers - Dale Carnegie
Organizational Experience
Project Mgmt, Lean implementation and Business Process Re-Engineering
Calgary, Canada
May15 to Present - as Independent Consultant
Highlights:
Project Management Trained more than 45 PMP aspirants through Boot Camp training on Project Mgmt principles and
practices enabling them to clear the exam in first attempt. 98% Success Rate
BPI and Lean Consultant Worked with various clients supporting Business Process Re-engineering and lean Implementation
strategies
Managed Internal Audit engagements and lead meetings with clients providing recommendations to enhance Internal Controls
and Quality measures, corrective/preventative actions (CAPA), raise non-conformity issues, assure compliance with regulatory
body policies and ISO standards, and incorporate leading business practices
Developed Internal Audit programs and Quality Management Systems (QMS) for various departments of different organizations
as a basis to perform quality assurance tests
Worked with process owners to incorporate quality standards into their operations by re-engineering process flowcharts,
establishing policies and procedures (SOPs)/ work instructions, and revision/development of new documentation
Developed GAP analysis reports based on interviews conducted with critical stakeholders and evaluation of provided
documentation
Facilitated training workshops with clients and internal staff on topics such as continuous improvement, process mapping, and
quality management systems
Developed project and resource allocation plans, as well as monitored and presented project progress through status update
reports to steering committee members and process owners
Selling Simplified Group
Denver, CO, USA
Aug14 to Apr15 as Sr Project Manager - PMO
Highlights:
Key Accounts:
Pardot Shortel IBM Apple Accelrys - BIOVIA
VMWARE LogRythm BOX Intact Docusign
ADOBE Avaya Juniper Citrix Encore
Content Syndication Managed a team of 100 content syndication resources supporting various clients across USA, EMEA and
ANZ for Digital Marketing events, Data Augmentation and Lead Generation efforts
Project Management Managed a MaaS Project from inception to closure (Business Case to acceptable Deliverables) using PM
and Agile methodologies
Planning Supported the COO in Strategic planning initiatives by creating the Comparative analysis (Quantitative vs.
Qualitative) and What If Scenarios to develop the Go to Market strategies for new CRM called LEADFUSION in order to grow
product footprint across market segments and become a world class data management organization catering to global industries &
geographies
Achieved operational improvements by decomposing the existing processes into smaller work packages (WBS) and then doing a
5-Why analysis to reduce the Non Value Adds in the system.
Presenting recommendations to strategic plans and reviews, preparing and completing action plans, implementing productivity,
quality, and customer-service standards, resolving conflicts, completing audits, identifying trends, determining system
improvements and implementing change.
Market Research (Tier 1 and Tier 2) - Leading Market Research business unit for the organization and responsible for building
Sales opportunity leads across the Globe
Management Information System & Data Analytics - Handling the Analytics & Reporting across business units for performance
management and Business Intelligence
Provided Strategic Support to LOB's across Organization for Performance & Revenue Leverages
Verizon Communications
Maryland, DC, USA
Dec05 to Jan14 as Sr. Program Manager
Highlights:
Accountable for all project management activities related to Operations Management, Transition, Offshore Vendor
Management, networking solutions and services
General Duties included
Assist the Sponsors in defining project scope and objectives, involving all relevant stakeholders and ensuring
technical feasibility
Hold Brainstorming Sessions using Ishikawa, Affinity Diagrams and Nominal group techniques and
recommending effective solutions to the PMO
Conduct critical gap analysis, risk analysis, Quantitative as well as Qualitative analysis, PERT and Hypothesis
analysis
Collaborate with Software development and Release management teams to include FTTH (Fiber To The Home)
and records management requirements into system designs for upcoming releases in an iterative manner
(Waterfall)
Consult with PMO Lead and all internal stakeholders to establish and document Project best practices in Lessons
Learned document
Coordinating internal resources (Business Process Analyst, SAP Software Lead, PeopleSoft Developers etc) and
third parties/vendors for the flawless execution of projects
Measure project performance using CPI / SPI tools and techniques
Performing risk management to minimize project risks
Establishing and maintaining relationships with third parties/vendors and all stakeholders
Create and maintain comprehensive project documentation and updating Project Documents
Was selected as designated Project Manager for the deployment of new Fiber To The Home (FTTH) and FIOS QUANTUM
(Speed upgrade to 500 MBPS) in East Region with products including Universal Remote, Community Widgets, On Demand
Gaming and Gamepad with a budget responsibility of $ 20 MN
Support and coach junior PMs on PM methodologies, PMO best practices, forecasting, resource capacity planning, and
schedule and budget performance reporting
Managed a diverse work force of field technicians in all aspects of installation, repair and maintenance of outside plant
facilities (copper and FiOS) by provided operational support in multiple areas, including construction, I&M and engineering
Launched Network Operations Centers and Fiber Tech Support Centers for Verizon Fiber and DSL in Maryland, Atlanta,
Dallas (US), Costa Rica (LATAM), Philippines and India (APAC)
Was responsible to deliver a complex program made up of multiple IT projects, including application development,
hardware/software upgrades & infrastructure upgrades
Communicated with all stakeholders & PMO Governance Board for reporting project status, finances & risks
Operated directly with project stakeholders, business sponsors, financial controls, procurement, vendors & department
heads
Performed site inspections required to ensure scope, quality and schedule in conformance to VERIZON standards
Manage program financials in accordance with corporate financial policies and protocols
Managed risk registers within program and escalated issues to PMO as and when appropriate
Successfully implemented an invoice correction activity with vendors (Tracking Offline Support Productivity) which led to
a saving of $ 240 Thousand per annum collectively from 9 global sites using Six Sigma & BPR Methodologies
Involved in the RFX process for New Vendors On-boarding, SLA Negotiations and Performing Risk Management
Previous Experience
May05 to Dec05 with Intellicom Contact Centers, Delhi, India as Asst. Manager QA& Compliance
Oct01 to May05 with Vcustomer Services India (P) Ltd., Delhi, India as Asst. Manager Quality and Training
May00 to Sep01 with i2i Media (P) Ltd., New Delhi as a Customer Care Executive
Education
Bachelors of Computer Application from Lucknow University, India in 2003 ( Accredited by WES CANADA as 3 Yrs
Degree)
IT Skills
ITIL V3 , ITSM
Sharepoint, SAP, PeopleSoft
Basic LAN & WAN troubleshooting ; CISCO, HP, IBM
.NET, PHP, Cloud Computing
Fiber Optical Networks, Wireless, Wireline, POTS Technology.
Competent in understanding Technology based ERPs, CRMs and WFM and PMBOK tools
Highly Proficient with MS Office Suite (Excel, PowerPoint, Project, Visio, Word) including office 365
Working knowledge of MAC & Windows Applications and Advanced PC Troubleshooting
Working knowledge of AVAYA, SHORETEL, CISCO Phone and Supervisor console systems
Working knowledge of NICE & VARIENT
Understanding of Telecom Network Topology
|
