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Candidate's Name  / Street Address
Phone:  PHONE NUMBER AVAILABLE; email: EMAIL AVAILABLEResults oriented, enthusiastic, outgoing business professional  with  strongleadership skills and extensive experience in  event  planning,  management,and fund-raising. Excellent communication and  organizational  skills,  withthe ability to multi-task, pay meticulous  attention  to  detail,  and  workeffectively in a deadline driven environment.                           PROFESSIONAL STRENGTHSCall Center                       Event Planning & Management             Public SpeakingCoaching/Mentoring                      FundraisingPowerPointCommunications                          New Hire OnboardingSocial MediaCreative Writing                                 Strategic Planning            Team BuildingDocumentation                          Program Management      Public relations                                  EDUCATIONBOS Degree, Organizational Management, Keuka College (September 2015Graduation) (Deans List 3.67 GPA)AAS Degree, Radio and Television - Onondaga Community College (with honors)AOS Degree, Merchandising and Management - Bryant Stratton-PowelsonBusiness InstituteGraduate, Massena Central School District, Massena NY                           PROFESSIONAL EXPERIENCESupport Service Specialist/ Office Coordinator; ShoreGroup IT Company,North Syracuse, NY(2012-Present)              -  Provide multifaceted support  for  the  Vice  President  ofManaged  Services,  Customer               Support  Manager,  and  TechnicalSupport    personnel.    Involved    with    all     facets     of     eventplanning, promotional activities, sales support, and office  and  conferenceroom              management  and  caterer  coordination.  Interaction  withpotential  clients,   C-   level               executives,   and   politicaldelegates.Store Manager; Bath & Body Works; Syracuse and Clay, NY                                                                (1990-1998)         -  Responsible for all aspects of managing a single retail store.Had complete operation                   liability to achieve sales,service, organization, and customer satisfaction andprofitability goals for the store in compliance with company procedures.Developed               and executed short and long-term plans to achievegoals in support of district/region                 strategy. Ensured themaintenance of expected operational and merchandisingstandards. Ensured staff maintained store presentation and supported brand                   consistency. Provided effective training to staff in theareas of customer service,               product knowledge, inventorycontrol and merchandising while offeringdevelopmental opportunities. Handled store level loss prevention issues.                              OTHER EXPERIENCEPage 2Customer Service Specialist; Aspen Dental, North Syracuse, NY    (2010-2012)      -     Call center operator, respond to queries, direct calls to        appropriate areaConsultant, Dance Choreography; Miss Teenager, NYS Pageant          (1997-2010)      -     Design pageant dance routines      -     Stage manage dance routine with 60-70 pageant participantsWriter, Photographer, free-lance; Baldwinsville "Messenger"(2010)      -  Developed and wrote articles for community profiles, press      releases, special interestTeaching Assistant, Substitute; North Syracuse Central Schools (2007-2010)      -  Assist classroom teacher with daily class activities, Pre-K through      MiddleCustomer Service Representative; Airborne Express, East Syracuse, NY        (1998-2002)      -  As a Call Center Operator:           -     Resolved customer concerns, located missing packages,              scheduled pick-ups                              TECHNICAL SKILLS     Event Coordination - Budgeting and Cost Maintenance - Set Design -                                Choreography Keyboarding- SharePoint - Microsoft Windows - SharePoint - Microsoft Office  (Word, Excel, Outlook, PowerPoint) - Open Air (Quick Arrow) - familiarity                            with Adobe Photoshop                           HONORS AND ACHIEVEMENTS           "Highest Sales Percentage Increase" - Bath & Body Works                 "Best Customer Service" - Bath & Body Works                     "Miss St. Lawrence County Teenager"                          "Miss World Northern NY"                            COMMUNITY ACTIVITIESChair, Games / Entertainment; American Cancer Society's "Relay for Life"(2005-Present)PTO Vice-President Board Member; Roxboro Road Middle School  (2013-2015)PTO Board Member; Allen Road Elementary School                        (2008-2012)Publicity Committee Chair / Media Coordinator      -     Allen Road Elementary School        (2008-2012)Volunteer; Camp Healing Hearts & Helping Hands; Hospice Programs (2008-2013)Co-Director / Choreographer; Northern NY Teenager Pageants       (1980-2005)Pageant Director & Consultant:                                   (1989-1993)      -     Miss Salt City Area Teenager      -     Miss Onondaga County Teenager      -     Miss Central New York Teenager