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Cupertino, CA . PHONE NUMBER AVAILABLE . EMAIL AVAILABLE . LINKEDIN LINK AVAILABLE STRATEGY, INNOVATION AND PRODUCT MANAGEMENTAs an innovative product professional focused on the collaboration space, Iprovide product direction and strategy based on comprehensive analysis andmarket research. I collaborate with stakeholders inside (executives,engineers, PM's, support etc.) and outside (customers, sales etc.) to buildrevenue generating products. I am an expert at product strategy withcompetency translating business cases into customer solutions. I solvespecific market problems resulting in increased revenue, improved businessand a winning customer experience. I have a strong engineering backgroundcoupled with patents in the context awareness, video conferencing andIM&presence domains. SPECIALIZED SKILLS|Driving product innovation |Monitoring development projects |Responding to RFP/RFI's ||Researching market needs |Reviewing support requests |Training salespeople ||Preparing business cases |Planning/managing marketing |Performing win/loss || |programs |analysis ||Writing product requirements |Crafting use |Customer visits & acting ||and following them into |cases/scenarios/user stories |on feedback ||backlogs and user stories |with details and acceptance | || |criteria | ||Writing detailed specifications|Creating material for internal |Working with ||for user stories |audiences (intranet, wiki, KB's)|press/analysts for || | |waves/scopes/quadrants ||Creating sales presentations |Measuring marketing programs |Creating material for ||training modules and standard |using social media and web tools|external audiences ||demos | |(videos, blogs, webinars,|| | |newsletters) | PRODUCTS DEVELOPED 1. Jupiter Systems FC45xx, Canvas and CRS-4K 2. Huawei UC3.0 JSR289 container based distributed platform 3. ShoreGear Voice Switches/IP Phones 4. Cisco 5xxx/36xx/26xx voice gateways 5. Cisco H.248 Redundancy with call control module development 6. Cisco PGW with VXSM interoperability 7. Cisco/Lucent interfaces with Cisco H.248 Call control for Sprint/carrier deployment 8. Cisco MGCP Call control projects for France Telecom, Deutsche Telekom, and Nippon Telekom. 9. Telocity X20 voice modem 10. ISDN apps for Alcatel S1000 HIGHLIGHTS OF QUALIFICATIONS . Leading the product management team at Jupiter Systems and releasing the award winning visualization collaboration solution Canvas alongside the market disrupting conference room product CRS-4K. . Led the Huawei UC&C product management Santa Clara and China teams of senior product managers and product managers to provide market direction and solution guidance in the form of related strategy analyses and respective requirements direction. Filed 6 patents in Presence, Conferencing and Collaboration. Defined next generation UC&C product (Huawei eSpace UC&C3.0). . Managed the ShoreTel critical and high priority customers (>$1,000,000 revenue stream). Influenced engineering, product management, channel partners, OEM vendors and global support in providing pre and post-sales real time solutions, new products and features, and enhancements for critical accounts. . Lead, architected and developed ShoreTel enterprise telephony features. Responsible for entire code trains from a telephony feature release perspective. This involved interfacing with product management, quality and customer teams while maintaining focus on the quality and marketability of the deliverable. Developed and integrated applications in C, running under VxWorks RTOS. Developed media (RTP), ISDN applications and drivers. . Led the interoperability and scalability solution of Cisco PGW (an in- house MGC) with the VXSM. This was a milestone effort resulting in characterizing how well the systems gel. Enabled the BU to sell into specific markets with the PGW as a soaked solution. . Managed design team in the transformation of the Telocity DSL modems into VOIP consumer devices. Designed interfaces across different groups, in the call control area. PROFESSIONAL ACCOMPLISHMENTSJupiter Systems, Hayward, CA 2014-PresentSenior Director, Product Management . Leading the complete product portfolio while reporting to the CEO and driving product strategy, product definition and product release for all the product lines. This includes the next generation software solution Canvas, the video wall controller Fusion Catalyst series and the highly scalable PixelNet series. And developing products the Agile and Lean iterative way. . Increased collaboration revenues 30% by releasing the industry award winning conference room appliance CRS-4K - the world's first wireless WebRTC based conference sharing visualization collaboration solution. . Increased display wall controller revenues 45% by releasing the innovative FC45xx series of controllers to address the mid and large segment display categories while using a new supply chain model: using off the shelf components to build a highly scalable controller series of products.Huawei Inc., Santa Clara, CA 2012-2014Senior Manager, Product Management, Unified Communications andCollaboration . Owned and designed the next generation UC3.0 product suite driving it from customer product requirements definition, to working with strategy, marketing, business development and engineering architecture teams and finally back to possible alpha and beta deployments. Also the Global Spokesperson for the Enterprise UC&C product line which includes the UC, Telephony, VC and TP suites.
. Collaborated with the UC&C architecture team to deliver product strategy and business value propositions for innovative architecture and new product design. Design prototypes and build POC's to further architecture innovation in unified communications and collaboration. Filed patents and copyrights to farther related innovation and research projects. . Trained sales, channels, VAR's and distributors in the current product suites to enable solution and turnkey product sales in global markets. Work with the analyst community to respond to product evaluations (quadrants, waves, scopes etc.) and to elucidate the next generation product suite with videos and demos. . Met APAC, LATAM, EMEA and Western European customers to collect new product requirements and feature enhancement requirements to enable product evolution and build relationships for post-sales services opportunities.Critical Accounts Manager, ShoreTel Inc., Sunnyvale, CA 2006-2012 . Increased revenues 15% by building solution focused relationships with customers, vendors and VAR's by managing the major accounts. . Increased cross functional efficiencies 50% with Agile SCRUM and Kanban processes by implementing a cost-reducing customer support turnaround process for critical issues. . Requirements gathering from installed customer base and researching current market trends to influence product enhancements. Drove new features, enhancements and critical fixes through specific releases for major installations. . Defined process improvements for current CRM, global support and QA models. Work closely with other organizations within the engineering realm to constantly improve the product deployment, support and testing workflow models. Used Agile SCRUM and Waterfall methodologies to monitor and lead projects performing both product owner and scrum master roles. . Supported current installations by providing feature support, critical bug fixes, customer visits, product presentations, and account management support.Software Engineer, Cisco Systems Inc., San Jose 2001-2006 . 2002 - 2006: Module Lead for call control projects on MGX-8850 Cisco Voice Gateway. Led MGCP 1.5MR Project, and led PGW - MGCP - VXSM integration and performance analyses. Worked on MGCP features for Wired Voice over IP. . Provided call control leadership and cross functional glue for multiple MGCP customer installations. Contributed to RFI and RFP documents which enabled product marketing to sell into new service provider markets (Deutsche Telekom, NTT and France Telecom) . Implemented (on 5x00 Voice Gateway Platform) Voice over IP features, design and writing 5x00 specific interface layers.Lead Engineer, Telocity Inc., San Jose, CA 2000-2001 . Accelerated a cross functional, inter-company solutions team to deliver protocol applications. The MGCP call control component was leveraged from the Trillium MGCP stack and integrated with the Telocity X20 architecture to interface with the IpVerse MGC.Member, Technical Staff, HCL Technologies 1998-2000 . Architected the development lab to enable the remote debugging of critical issues. Sustained the Cisco voice (36xx, 26xx) platforms with FXO, FXS, and E&M interfaces. . Maintained voice solution from HCL, India and was instrumental in growing the voice development team to 4 engineers.Design Engine er, Alcatel Chennai Development Centre 1997-1998 . Implemented additional features for the Alcatel A1000 switch resulting in sustained sales into South American markets. . Designed regression tests before integrating the features into the code base. . Piloted code review effort/inspection. Learned the importance of customer focused business models for profitability. EDUCATIONMS - Software Management, 2013, Carnegie Mellon UniversityMBA - Master of Business Administration, Finance & Strategy, 2010, LeaveySchool of Business, Santa Clara UniversityBE - Bachelors of Computer Science and Engineering, 1997, University ofMadras |
