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                            Street Address
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                                                 OBJECTIVE
    I am currently looking for a full-time position with a stable organization, in which I can invest my vast
  experience of customer service and knowledge to assist in exceeding company standards, while helping the
  company's continued growth.

                                        PROFESSIONAL SUMMARY
     I have over 43 years of customer service experience, with 15 of those years worth of experience as a help
desk service supervisor/manager for a web based system. With these responsibilities I have been given many
opportunities to execute programs using limited resources, problem solving, and leadership and communication
skills are some of the qualities developed over the years as manager and a mentor.


                                   PROFESSIONAL EXPERIENCE
Primeritus Financial Services, Help Desk Manager/Information Technology Manager (9/2012 -10/ 2015)
     Prepare and analyze reports to assist Director of Software Management and CFO
     Collect and maintain documents for all new hires, deactivated employees and any changes that were
        requested by client or internal users
     Solve issues with system will tools created for the help desk by software developers
     Tested all new releases

Renovo Services, Help Desk Manager/Information Technology Manager (9/2008-9/2012
    Worked closely with CEO and Manager of Software Development on all new development for the
      system
    Worked directly with financial companies to complete any issues that came up
    Set up of all new releases in Basecamp to deploy from test to production

Manheim Inc., Help Desk Customer Service Representation (6/2000-9/2008)
   Assisting customers  including internal, external auction personnel and agents
   Analyzed issues that were brought up
   Ran some SQL statements on an AS400 system to analyze reports for Management

ADT Automotive, Auction Coordinator/Auction Coordinator Supervisor (1/1996-6/2000)
   Assisting auction personnel in gather information for sales for vehicles that had been repossessed
   Handled large auction sales daily

United Record Pressing, Inc. , Customer Service Manager (6/1972-9/1995)
    Answered multiple phone lines
    Worked with all clients to complete the process of manufacturing their order from start to finish
    Made sure all SLA was met by company for client
    Payroll clerk for 50 plus people

                                                EDUCATION
       Glencliff High School- (1969-1972) - High school diploma
References available upon request.